Retirement Housing Officer

6 days ago

Worcester, United Kingdom Platform Housing Group Full time

**Are you a People Person?**

We have an opportunity for a Retirement Housing Officer to join our specialist housing team based in the St Johns area in Worcester, with travel to nearby schemes and Platform Housing offices when required.

Here at Platform we believe in making a difference to people's lives and we work to achieve this by providing the best levels of service to our residents and always approaching challenges with a can-do attitude. If you want to make a genuine difference with the work you do, this might be the right role for you

If you have experience working with older people in sheltered housing, housing management, residential care, home care, social services, or health services and have worked with a range of voluntary and statutory agencies to secure and coordinate care and support for older people, then we want to hear from you

You will also participate in an out of hours standby rota, to provide occasional phone based support to our Retirement Living schemes. Remuneration of £180 per week on standby would apply.

**What could you be doing?**
- You’ll be providing a housing and tenancy management service to maximise tenancy sustainment.
- You’ll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. You’ll signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.
- You’ll provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks
- You will respond, investigate and take timely action to reported breaches of tenancy/leasehold agreements
- You will maintain customer records and data accordingly.
- And respond to TEC alarm activations and building related emergencies to ensure effective crisis incident handling and customer communication.

**Some things we need from you**:

- You will be customer focused and may have experience of working with customers to solve complex issues
- An awareness of working with vulnerable Adults would be desirable
- Great interpersonal skills, and used to communicating with people from diverse backgrounds
- Keen to deliver high standards with an ability to look to improve services too
- Confidence using digital devices, ICT software and systems
- An Enhanced DBS check is also required for this role.

**Some of our great benefits include**:

- 28 days annual leave (pro rata) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Reward & Recognition scheme with retailer discounts and cash back
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Supportive working environment with great learning and development opportunities
- If this sounds like the role for you and you want to find out more, please contact _._

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