Housing Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

£29,777.04 - £31,364.04 pro rata

**Contractual hours**

37

**Basis**

Full Time

**Date posted**

18/09/2024

**Job reference**

REQ000435

**Job title**: Housing Officer

**Salary**:£29,777.04 - £31,364.04 pro rata

**Hours**:Various

**Contract**: Permanent / Temp

**Location**: Hybrid working - various locations

As a Housing Officer you will thrive on providing quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed.

You will be customer focused and motivated to give the best possible service in the communities we serve.

You will strive to deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services, supporting Housing Leeds’s ambition to be the best local authority housing provider in the UK.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**

As a Housing Officer, you will bring to the role:

- Take ownership and responsibility for the social and physical environment of a defined geographical service area.
- Ensure that the estate environment is maintained to a high standard.
- Be responsible for the achievement of performance targets within a defined geographical area.
- Be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.
- Deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.
- Enforce tenancy conditions where appropriate.

**About the role**

The role delivers of housing services for a geographical area or citywide strategic housing function, ensuring that tenancy management services including rent collection, lettings, tenancy and estate management and resident engagement are delivered to an exceptional standard.

As our next housing officer you’ll also be responsible for managing relationships with other council services, e.g. environmental teams, Leeds Anti-Social Behaviour Team and key external partners, e.g. health, police, third sector to ensure that the wider needs of residents and communities are met.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

**We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Job Purpose**:
To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed.

Customer focused and motivated to give the best possible service in the communities we serve.

To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services.

**Principal Responsibilities**:

- To take ownership and responsibility for the social and physical environment of a defined geographical service area.
- To ensure that the estate environment is maintained to a high standard.
- To be responsible for the achievement of performance targets within a defined geographical area.
- To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits.
- To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities.
- To enforce tenancy conditions where appropriate.
Supervise and manage staff as required
- Provide appropriate advice and support to customers.
- To ensure the Councils safeguarding procedures are followed where appropriate.
- To actively develop and promote tenant engagement and involveme