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Apprentice Transport Controller

2 weeks ago

Telford, United Kingdom Menzies Distribution Full time

**Apprentice Transport Administrator**

The Details:

- Shift Pattern: Monday to Friday, Days
- Location: Telford
- Permanent Role
- Monthly Pay
- Progression Opportunities

Apprentice Transport Controller duties:

- Engage all external and internal customers by communicating in a friendly and proffessional manner ensuring that a good impression is maintained at all times
- Answering and responding to all incoming calls in a prompt and polite manner.
- Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
- Liaising with the management team ensuring the smooth operation of the transport department.
- Ensure all inbound/outbound paperwork is completed promptly and accurately.
- Monitor and chase documentation in support of the transport operation.
- Produce statistics as and when required.
- Undertake administrative and filing duties to meet needs of the Transport Department.
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
- Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
- Maintain and expand an excellent pro active relationship with existing customers and suppliers.
- Dealing with customer and supplier enquiries and complaints from investigation through to closure.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports
- Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations.
- Maintain data security and integrity in line with business needs.
- Creation of customer KPI reports
- Collation of accurate data to create customer invoices
- Maintain a safe working environment that complies with all aspects of the company’s H & S Policy

Apprentice requirements:

- Good numeric skills - including accuracy.
- Ability to work on own initiative, demonstrates organisational skills.
- Excellent computer literacy (Microsoft Office, Word & Excel)
- Previous administration experience.
- Enthusiastic and energetic personality
- Enjoys working to deadlines

Additional Benefits:

- Uniform & PPE provided
- Healthcare Cashplan for all employees and dependants, including dental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Training opportunities and development plans

We look forward to hearing from you.

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate