Customer Service Advisor

5 hours ago

Sunderland, United Kingdom UK Energy Management (NE) Limited Full time

**The Job**

This is an exciting opportunity for someone who thrives in a busy, people-focused environment. You’ll be the **first point of contact** for all incoming calls & enquiries, providing exceptional service to customers & supporting internal teams to keep things running smoothly.

**Key Responsibilities**
- Receiving and managing a **high volume of inbound calls** each day
- Handling a variety of call types - from general enquiries, supporting customers throughout their installation process and problem resolution
- **Liaising with multiple departments** to ensure timely responses and solutions
- Providing clear, professional & friendly communication at all times
- Supporting the wider team with administrative & customer-related tasks

**Your Skills & Experience**

We’re looking for someone who is confident, organised & passionate about customer service. You’ll be comfortable speaking with a wide range of customers handling different types of queries daily.
- Previous **customer service/call-handling experience** (contact centre, office or reception)
- Excellent **telephone manner** and communication skills
- Strong attention to detail and ability to **multi-task in a fast-paced environment**:

- A positive attitude and willingness to learn
- Worked in customer service within ECO enviro (desirable)

**Your Benefits**
- Competitive salary
- Pension Scheme
- HSF health care plan (you & your family)
- Perkbox - savings discount app
- Career progression & training
- Fun, supportive, friendly team environment

**About Us**

We are a leading energy efficiency provider delivering insulation & renewable solutions under the UK Government’s Energy Company Obligation (ECO) scheme. Our mission is to make homes warmer, greener & more affordable to run.

If you’re ready to be part of a team that’s driving the future of sustainable energy, we’d love to hear from you.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site gym
- Private dental insurance
- Private medical insurance

**Education**:

- GCSE or equivalent (required)

**Experience**:

- ECO/renewable industry: 1 year (preferred)
- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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