2025 Retail Services Industrial Placement

As part of the Retail Services Industrial Placement, you’ll develop the knowledge, skills and behaviours to inform your career choices and contribute to the development and improvement of Nationwide’s processes, products and services in your department.

Over the course of 12-months, you’ll gain a breadth of exposure to our frontline services (Branch, Contact Centres and Support function), building your skills and knowledge throughout your time on programme, through the delivery of projects, senior mentorship and feedback, and role specific training.

We’ll need you to build rewarding relationships across the organisation and externally to understand customer needs, resolve problems and support the delivery of the Society blueprint.

You’ll also attend development workshops and complete a project with other Industrial Placements aligned to our Social Impact strategy. Our Industrial Placements provide a direct pathway to our skills development programmes post-University.

Enabling and delivering Simply Brilliant Service is what our teams do every day, so however a customer interacts with us they’re able to do what they need, quickly and easily.

We’re continuing to transform our channels, so we’re getting it right first time for our customers, more of the time. Increasingly service will be digital-first, as we deliver enhancements to our digital experience, but our people are what makes our service truly distinctive and they’re on hand to provide the human support to those that need it. Our colleagues are evolving too, so we can continue to meet the needs of our customers, whether through longer contact centre opening hours, 24/7 digital chat, or returning to face-to-face sales in our branches.

**Location**

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our either Swindon or London offices and will be supported to regularly travel and attend different sites across our Retail and Admin sites. You can find out more about our approach to hybrid working here.

**What you’ll be doing**:
On the Retail Service Industrial Placement, you’ll develop over a 12-month period gaining the knowledge, skills and network our Retail Services function requires and provide you with experiences to inform your future career choices.

The Industrial Placement journey will focus on developing our frontline customer service whilst striving to enhance our service performance, driving process improvement in a fast-paced environment and have exposure to senior leader forums to contribute and present ideas across multiple projects. You'll be trained on role specific tools, software and methodologies across our frontline services (Branch, Contact Centre and Support function).

**About you**:
Dare more. Develop more. Deliver more.
- Bold in living our Customer First behaviours, you are innovative and have a growth mindset.
- Development is something you expect and embrace.
- You push for high performance - from yourself and those around you.
- You have a high standard of numerical, written, and verbal communication skills.
- You’ll have the ability to analyse and problem solve to identify challenges and propose solutions.
- Through research and experience, you’ll have commercial awareness of Nationwide Building Society and the Financial Services industry.

Entry requirements:
The 12-month placement runs from Sept 2025 - Sept 2026

You must be studying toward an undergraduate degree in any discipline.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A real job - you’ll be contributing to the organisation while you learn
- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub - Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday

**What makes us different**:
At Natio