Quality Coach

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

**EVERYTHING YOU NEED TO KNOW**

Working within our Waste Network department as a Quality Coach and will be based at one of our sites in the West Midlands area. You’ll play an essential role in ensuring with meet our defined standards we deliver for our customers, communities and the environment. The significance of the work you’ll do as a Quality Coach makes this such an exciting project to be a part of.

As a Quality Coach you’ll also have the ability to train and mentor colleagues, effectively communicate with various stakeholders and be a proactive thinker on right first-time solutions.

So, are you a Quality Coach with strong, proven experience of delivering training solutions and coaching colleagues?

Well, if you are, read on.

Some of your other key accountabilities will include:

- Providing expert advice to our frontline teams and driving improvement on any issues identified so we continue to support our strategic ambitions for our customers
- Optimise the performance of the supply chain through coaching and training and support any new releases of processes, policies or standards
- Actively identify skills and performance gaps together with ownership of developing actions plans to close the gap
- Coaching supply chain partners and building and developing effective relationships with our customers and contractors
- Understanding the operation and maintenance of gravity sewerage systems including ancillary assets
- Report to the Quality Manager and be based regionally with an expectation to travel across the Severn Trent areas

**WHAT YOU’LL BRING TO THE ROLE**

Strong colleague engagement skills with the ability to communicate and operate in a reactive manor at all levels across multiple teams would be desirable. Having Knowledge and understanding of the operation and maintenance of gravity sewerage systems including ancillary assets will be advantageous. A full UK driving licence will be required for the role.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. **Is that you?**

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**WHATS NEXT?**

**We can’t wait to hear from you.**

And if your curiosity has peaked and you're wanting to find out even more, search **#LifeAtSevernTrent** on social media.