Training & Quality Manager – Seychelles
22 hours ago
Key details Ref: 604502 Closing Date: 07 Jan 26 Location: West Midlands We are recruiting for an ultra-luxury pre-opening resort in Seychelles seeking a dedicated Training & Quality Manager. The Resort is set on one of the world’s most pristine islands and is committed to creating an environment where exceptional service and genuine hospitality will shape every guest moment from day one. About the Role As the Training & Quality Manager, you will lead the development, implementation, and evaluation of training and quality programs across the resort. Working closely with the HR/Talent Manager and department leaders, you will ensure our hosts are well-prepared, motivated, and aligned with the resort’s expectations. Your work will directly influence the consistency of our service and help create an environment where hosts feel supported and empowered. Key Responsibilities You will: Develop and deliver comprehensive training programs, including onboarding, service excellence, safety, and departmental skills. Maintain high-quality service standards by conducting regular audits, reviews, and inspections across the resort. Support guest experience goals by identifying training needs and collaborating with department heads on improvement strategies. Ensure compliance with industry regulations, safety requirements, and brand guidelines. Facilitate training sessions through workshops, interactive learning, and hands-on coaching. Monitor training outcomes, guest feedback, and performance metrics to guide continuous improvement. Review and update SOPs, training manuals, and quality protocols to reflect current practices and resort needs. Oversee induction programs and ensure new hosts are introduced to the resort’s culture and expectations effectively. Lead and mentor training hosts, fostering a positive learning environment and a culture of ongoing development. Work closely with HR and operations to align training initiatives with overall resort objectives. Additional responsibilities may be added during the pre-opening phase. Who We’re Looking For A professional who leads by example and approaches their work with integrity, care, and cultural sensitivity. Someone with strong attention to detail and a passion for maintaining high service standards. A person who thrives in a dynamic, fast-paced, multicultural environment and adapts well to island life. A hands-on leader who enjoys developing others and strengthening team performance. Qualifications & Experience Bachelor’s degree in Hospitality, HR, Business Administration, or related field (or equivalent experience). Minimum 5 years of experience in training, quality assurance, or hospitality management, ideally in a resort or luxury hotel environment. Strong understanding of luxury service expectations and guest experience standards. Pre-opening experience is an advantage. Strong coaching, communication, and interpersonal skills. Proficiency in MS Office and familiarity with guest-feedback platforms. Ability to motivate and develop hosts at all levels. Adaptable to working with diverse host and guest demographics. Fluency in English; additional languages are an asset. Why Join Us This is a unique opportunity to shape service standards in an ultra-luxury island environment, influencing host development and contributing directly to the quality of the guest experience. You will play a key role in helping our resort deliver exceptional moments for every guest.
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