Customer Services Coordinator

**The Company**

Concurrent Technologies designs a range of high-performance Intel® processor boards, switches, networking, storage, and software products for use in embedded computing solutions. We manufacture our board products in our Colchester, UK based factory to meet the highest level of inspection standards for long life cycle, reliable operation.

Our products are used by many of the world’s leading integrators within the Defence, Security, Aerospace, Telecommunications, Transportation, Medical and Industrial markets and are designed to be operated in a range of temperatures and environments from benign to extreme rugged.

The company operates facilities in Colchester and Theale in the United Kingdom and Woburn, MA in the United States. We are supported by a world-wide network of distributors and manufacturers’ representatives to ensure that local support is always available to our customers.

Concurrent Technologies is a public company, quoted on AIM on the London Stock Exchange.

**The Role**

Reporting to the Head of Supply Chain, the Customer Services Administrator will play a pivotal role in providing excellent customer care, whilst also supporting the wider operations team in achieving orders and deliverables.

Overall, this is an exciting opportunity for a people-orientated individual who is looking to take the next step in their career

**What will I be doing?**
- Going the extra mile to meet customer satisfaction.
- Support the sales representatives and coordinate sales-related activities
- Coordinating multi-faceted teams in meeting customer deadlines/requirements (including Global Sales Team, Supply Chain, Export, Production, etc.)
- Providing status/delivery updates to our global customer base.
- Coordinating complex orders & repairs through internal systems.
- Checking & approving internal sales orders.
- Supporting the Export process including obtaining End User Undertakings, making sure appropriate licences are in place before shipping, and working with Internal Sales for annual reporting.

**What’s in it for me?**

This is an ideal role for someone who enjoys working closely with customers and going the extra mile to satisfy their requirements, to help you achieve this, you will be supported by and be part of a fantastic team (while having fun).

The company is going through significant growth; therefore, this role will have far-reaching opportunities to shape the sales and operations function, build relationships with our customers and distributors across the globe, and gain exposure across many of our internal functions, opening up several opportunities for future progression

**What do I need to bring with me?**

Whether you are entering the world of work or looking for your next role, this is a fantastic opportunity to learn and develop new skills as we are committed to your training and development.

**Demonstrated knowledge and experience**
- Excellent customer care.
- High attention to detail.
- Excellent communication skills, both verbal & written.
- Experience with export processes (desirable)

**Technical skills and qualifications**
- Must be computer literate with a good understanding of Microsoft Office 365, Outlook, Word, and Excel.

**Behavioural competencies**
- Strategic thinking and able to problem solve.
- Organised and able to multitask.
- Desire to Improve, Evolve & Grow.

**Benefits for working at Concurrent Technologies**:

- Generous company pension scheme (up to 10% employer contribution).
- Health Insurance, Life Assurance & Income protection.
- 25 days holiday + Banks.
- Holiday purchase scheme.
- Cycle to Work and Techscheme.
- Electric Car Salary Sacrifice Scheme.
- All Employee Bonus Scheme.
- No probation period.

**Equal Opportunity Statement**

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)
- export: 1 year (preferred)

Ability to Commute:

- Colchester (required)

Work Location: In person