Service Contract Coordinator

6 days ago

Colchester, United Kingdom Lighthouse Personnel LTD Full time

**Service Contract Coordinator** 'Recruiting for your future success’ Our client is a well-known, family-run business based at the Innovation Centre in Colchester. They provide ongoing support and maintenance for air-conditioning, heating & gas, renewable energy, BMS and electric systems. With a passion for quality, transparency and long-lasting relationships with their clients, they are looking for a like-minded individual to join their team as a **Service Contract Coordinator.** **Service Contract Coordinator** From the very start of the service, you'll be interacting and dealing with Clients along with working with the team, delivering a high level of service and administrative duties, to seeing jobs successfully completed and handed through to the Finance Department. **Duties (to include but are not limited to)**: - Communicating with clients, internal team members and suppliers. - Managing everything "service" within the company. - Booking in works for clients. - Sending relevant information and documentation to both external and internal contacts. - Supporting the department when required by preparing quotes in a fast & effective manner as well as following up to secure work or obtain feedback. - Placing orders for materials as required. - Checking information is correct at various times in the process. - Generally working with the team on all elements in providing a first-class service to all our clients. - Ensure customer details, purchases orders, quotational data on our operational software are correct and factual. - Provide clear audit trails and accurate housekeeping of files, documents and software systems. - Support the Technical Team in their delivery of work that requires scheduling, e.g timely and successful quotations and planned maintenance schedules. - Managing service based subcontractors. **Person Specification**: - Provide a high level of excellent customer service. - Experience from a service background that may include; managing contracts, creating agreements, managing an annual service plan and ensuring that annual service dates are met. - Team player with a can-do and proactive attitude whilst having the ability to be self-directed and motivated. - Methodical attention to detail. - Well organised and able to work effectively and calmly under pressure with a high level of tact, diplomacy, discretion and confidentiality. - Excellent communication skills both written and oral. - Has good IT skills LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all beexplained on initial contact.

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