Gda Apprentice

**Greenwich Direct Apprentice**ship**:
**WORK EARN LEARN**:
Greenwich Direct Apprenticeship

An opportunity for external applicants

Salary details: £25,854, Scale 1 (Spinal point 2)

**GDA Customer Support Assistant - work, earn and learn**:
To provide administrative support to a team delivering employment programmes that support people into work, apprenticeships or attain new skills or qualifications.

It’s a customer facing role, so we are looking for applicants who are motivated to help others and are committed to providing high level of customer service at all times.

GLLaB works in partnership with a range of organisations to give residents the best chance of finding a job in Royal Greenwich and wider area.

GLLaB can help residents who are:

- looking for a different job
- wanting to learn new skills to re-train or up-skill for a new career
- wanting to get back to work after a break
- looking for a first job
- looking for an apprenticeship or pre-apprenticeship programme.

We are looking for someone with a keen interest in customer service, improving their IT skills, problem solving and the employment sector. We are looking for someone that is eager to learn and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough.

**Professional Duties**:
The apprentice will be expected to:

- As allocated by your line managers, to perform a range of level 2 or 3 duties which include specific tasks related to the level of the formal qualification.
- Work with colleagues, taking instruction, making notes and meeting the basic needs of the team.
- To deal politely with members of the public. After training, be able to deliver an acceptable level of customer service at all times.
- Research and collate basic data/information required both in the workplace and at college

**Team Specific Tasks**:

- Organise and attend meetings
- Create and update customer records on database systems, inputting accurate information and providing data and assisting in running reports
- Enter, manipulate and cleanse (statistical) data as required.
- Providing good customer service and supporting the efficient delivery of service to customers.
- Processing accounts, invoices, payments and recording expenditure
- Order equipment, stationery and other items as required by the service manager and to ensure the efficient and accurate payment of invoices

**Personal Development**:

- To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification Customer Service Level 2 as part of an apprenticeship programme.
- To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work).

As a Royal Greenwich apprentice, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.

**How to apply**:
These opportunities are also open to
- _Children 16 to 18 years who are looked after by the Royal Borough of Greenwich and have been for more than 13 weeks (which does not need to be all one period); AND_
- _*To care leavers who can be young people aged between 16 and 24 years (to 25th birthday) who were looked after by the Royal Borough of Greenwich Children’s Services for a period of 13 weeks or more since the age of 14 (which does not need to be all one period) but must include a time after the 16th birthday._

Please note: to be eligible for funding to complete the apprenticeship qualification you must have ordinarily been a resident in the UK for at least the previous three years before the start of the apprenticeship and have the right to work in the UK.

The main eligibility criteria:

- As some young people may turn 16 between the end of June and beginning of September (they would need to wait until they are 16 before starting their apprenticeship)
- Not already qualified to the same or higher level in the same field
- Working at the specified level in maths and English required for the qualification.
- Applicants who do not hold GCSE or Functional skills in maths and English will be tested for suitability.

As part of the screening process, you will need to demonstrate that you meet the maths and English skills criteria. This can either be by providing evidence of your GCSE’s or functional skills certificates. If you do not have these, the learning provider who will be delivering the qualification, will screen applicants to determine if they are eligible for the qualification.

The following are acceptable forms of proof of address:

- Recent bank statement (dated within the last 3 months)
- Household utility bill (electricity, gas, water, dated within the last 3 months)
- Council Tax bill
- Official letter from the benefits agency/ HMRC
- Nation