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Customer Service Administrator

2 weeks ago

Wetherby, United Kingdom Travail Employment Group Ltd Full time

£24,500, plus bonus, Wetherby, 28 days holiday, including bank holidays, increasing with service up to 33 days, working Monday to Friday, employee discounts, free parking.

This is a really exciting opportunity for someone with an interest in food and hospitality...without the unsociable hours

I am currently recruiting a Customer Service Administrator to support this busy and friendly sales and customer service team for a reputable company who sell luxury food and drink products. You will be looking after two established companies within the group. We are looking for someone who is a bit of a foodie, enjoys their food and drink and has a great personality. You will be speaking with customers on a daily basis dealing with customer queries, complaints and repeat orders. However the most important thing is to be able to provide first class customer service to the customers and accurate administration support to the team.

**Duties**:
Managing incoming calls, processing orders and dealing with customer requests
Updating and maintaining client database
Booking appointments to meet with existing and prospect clients
Pro-actively building both new and existing customer relations
Working closely with the team and communicating effectively
Supporting the sales and customer service team where necessary

**What we are looking for**:
Excellent customer service skills and the ability to develop relationships over the telephone
Good administration and I.T. skills
Eager to learn and develop within the role
An interest in food and drink is preferred but not essential
Good communication skills
The ability to listen to customer requests, queries and complaints
Confident and professional telephone manner

**Whats on offer**:
Basic salary of £24,500
Bonus
28 days holiday, including bank holidays, increasing with service up to 33 days
Monday to Friday working hours
No evenings or weekends
Full training programme given
Employee discounts on all products
Free on site parking
Working in a fun, busy, fast paced environment
Working with a team of like minded people with food and hospitality background
You will need your own transport due to location of the offices

This Customer Service Administrator role would suit someone who has worked in hospitality, retail or any other customer facing position where customer service is of the utmost importance. It would suit someone who has worked in administration or as a receptionist and has good IT skills. You will be given full training and will work closely with the team and manager. There is also a team bonus structure.

Please contact Nicola Wilson for further details on this Customer Service Administrator role or to send a copy of your CV.

Due to the volume of applicants for this Customer Service Administrator role if we have not contacted you within 14 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.