Customer Retention Advisor

1 week ago

Birmingham, United Kingdom E (Gas & Electricity) Ltd Full time

**E (Gas and Electricity) is an established domestic energy supplier. We supply energy to over 300,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities.**

**At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment into a Company pension plan with a generous employer contribution, a childcare voucher scheme as well as access to a discount website which gives you access to hundreds of offers with major high street brands, restaurants, holiday companies and many more.**

**Our office is conveniently located within a few minutes' walk of Birmingham International train station or alternatively, provide free onsite car parking.**

**You will be responsible for making outbound calls to existing and new customers that may be looking to cancel their electricity and gas contract for a variety of reasons. You will also take inbound calls as necessary to fully own a resolution for customers looking to cancel their new contract. You will use your objection handling and negotiation skills to explore the stated and unstated reasons for the cancellation request given by our customer. This will involve sharing the benefits of our product package in contrast to other offers the customer may have seen in addition to resolving other reasons for cancelling. This role offers substantial variety in the wide range of issues that customers will raise and would suit an individual looking to move away from a wholly sales-based environment, giving you an excellent opportunity to demonstrate your passion for delivering excellent retention and customer service whilst using your sales skills.**

**Skills and experience required**
- **Excellent communication skills and a strong customer focused attitude**:

- ** Ability to build rapport and handle objections to influence and negotiate at all levels**:

- ** At least 6 months direct experience in a retention or sales role**:

- ** Self-motivated**:

- ** Strong organisational skills and the ability to multitask**:

- ** Ability to work in a fast-paced environment**:

- ** IT literate**

**Salary**:£23,500 per annum**

**Hours**:9.00am 5.30pm (Monday - Friday)

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