Key Account Co-ordinator

5 days ago


Letchworth Garden City, United Kingdom Response Personnel Full time

**
Key Account Co-ordinator
Response Personnel are currently recruiting for a Key Account Co-ordinator for our client based in Letchworth, Hertfordshire.

**Salary**: Up to £25,000 per annum, dependent on experience

Hours: 08:30 - 17:00, Monday to Friday, 40 hours per week

Job Purpose

A key operational service supporting key accounts with high level data management & reports whilst always delivering customer excellence. Maintain and monitor the Passes and Permits process for the business.

Key Responsibilities & Requirements
- Maintain, monitor and update Key Accounts job statuses.
- Ensure customer contacts are handled and/or routed as per the current agreed processes and within KPI.
- Make outbound calls to update customers or as appropriate to meet business needs/requirements.
- Respond to customer enquiries effectively, providing accurate answers and solutions.
- Keep records of all conversations in the mainframe software in a comprehensible manner.
- Assist in maintaining customer records and equipment within the mainframe.
- Build sustainable relationships and engage customers by going above and beyond.
- Maintain constructive working relationship with colleagues across different business areas to deliver the best outcomes for customers.
- Use of internal systems to keep up to date with current processes.
- Follow communication “scripts” when handling different topics.
- Assist with administration duties when
- Make outbound follow up calls on outstanding customer estimate acceptances following current processes and scripts.
- Manage and maintain the Passes & Permits process for the business.
- Ad-hoc duties as required ensuring the smooth running of the department.

Person Specification & Key Skills
- Must have ability to empathise and listen actively to customers’ needs
- MS Office skills
- Strong Customer Service skills that go beyond scripts and prompts.
- Must have a natural flair for delivering good service to Customers and able to use their own initiative.
- Motivated by providing excellent Customer Service, resolving problems and achieving quality driven targets.
- Good verbal and written communication skills.
- Strong team player, able to work well with others - offering support and seeking resolution and common ground, avoids conflict.
- Full ownership of key client’s requirements.
- Adaptable, willing to accept change and try new ways of working.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.


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