Neighbourhood Co-Ordinator

Join us as a Neighbourhood Services Co-ordinator on a 6-month fixed-term contract, using your coordination, administrative and customer-service skills to manage enquiries, allocate casework, and support our neighbourhood teams in delivering effective solutions.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we're proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

You will be passionate about housing and have strong coordination, administrative and customer service skills – completing a range of tasks to support with service delivery. You will support residents with initial enquiries and support with the logging and allocation of casework to neighbourhood services. You will work collaboratively with operational teams to deliver positive solutions.

Key Responsibilities:

• providing a generic high-quality administration and support service in key areas of housing management and operational performance
• process invoices for approval and respond to enquiries on administration and payment
• respond to resident and stakeholder enquiries including incoming and outgoing post, email and telephone calls.
• ensure robust filing systems are used and documentation is maintained for easy access.
• log casework on the housing management system for frontline neighbourhood teams – using measures based on workload and capacity
• support partner's working out of the office through checking and logging information onto the housing management system
• accurately input and maintain data
• liaise with residents to book appointments

What We're Looking For

Must haves:

• experience of providing an excellent customer service
• ability to work flexibly with minimal supervision within a team environment.
• good communication and interpersonal skills including customer care and telephone skills
• ability to carry out detailed administration work to a high standard
• experience and good understanding of Microsoft packages including Word and Excel and CRM and document management systems.
• Ability to work flexibly and collaboratively with a wide range of internal colleagues to deliver the best business solutions.
• Ability to work as an integral member of a busy team and support colleagues in a busy operational environment.

Nice to haves:

• Communicate with a wide range of people verbally and in writing with the ability to tailor your approach to different audiences.
• Work well under pressure and on your own initiative
• Uphold and live settle's values with a robust commitment to diversity.
• Be proactive about your own learning and keep up to date with changes in legislation and regulation.

For added brilliance:

You'll be passionate not just for housing management, but also about providing a great customer service.

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £32,825.62 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that's just the beginning We're also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 24th November 2025