Housing Partner Trainee

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

in September 2021, Homes England announced, a new strategic partnership with Accent Housing as part of the AHP 2021-2026.This has helped us to realise the delivery of circa 500 new homes per year across our target areas of operation.

**About the Role and Person**
- 35 hours per week
- 2 Years Fixed Term Contract

To become professionally skilled and competent as a member of an operational housing team providing a comprehensive range of landlord and estate services.

To attain vocational qualifications in Housing, supplemented with professional certification from Chartered Institute of Housing (CIH).

We want our people and our customers to be proud of the services and homes we provide and you have a key part to play in this.

**Key Responsibilities**:

- Assist the wider team with administration duties.
- Attend appointments and home visits with Housing Partners.
- Manage a small patch of tenancies.
- Ensure accurate record keeping of interactions with customers.
- Develop networks and partnerships with relevant external agencies.
- Provide advice to tenants and support the implementation of decisions where
- Provide customers with housing information as required.
- Work alongside Housing Partners to investigate customer complaints and expressions of dissatisfaction.
- Adhere to Accent’s Allocations & Lettings Policy and statutory regulations.

**Special Conditions**:
A traineeship is a work-based training programme that leads to an industry approved qualification. As part of this job role the post holder will be expected to undertake a recognised and approved course of study leading to a Level 3 and Level 4 in Housing. In addition, the post holder will be expected to attain certification with Chartered Institute of Housing.

**Location**

**Salary**

The spot salary for this post is £22,212 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

This position requires a Valid Full UK Driving Licence.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme
- A choice of salary based contributory pension schemes, each offering life assurance cover. Auto enrolment - employer and employee contribution 4%

Pension scheme - employer contribution 16.4%, employee contribution 7.5%

**Equity, Diversity, and Inclusion at Accent**

We believe that everyone has the right to be treated fairly and with respect. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. We promote equity through an intersectional approach: we understand that experiences, identities, and communities vary, and that fostering inclusivity requires creating a workplace where everyone feels they belong. This means we do not discriminate based on age, disability, gender identity, relationship status, pregnancy and maternity status, race and ethnicity, religion and belief, sex, or sexual orientation.

Our roles often generate a lot of interest and can close early so don’t miss out this opportunity to apply

**Salary**: £22,212.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bradford: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person