Customer Consultant

3 days ago

Norwich, United Kingdom SLM Group Full time

An exciting opportunity has arisen for an enthusiastic and ambitious **Customer Consultant** at Toyota Norwich
- **Salary**: £42,000 OTE
- **SLM Group Benefit Package**:

- **Length**: Full Time/Permanent
- **Role**: Customer Consultant
- **Location**: SLM Toyota Norwich

We are looking for someone enthusiastic and motivated to join our SLM Toyota Norwich team as a **Customer Consultant**. A Toyota Customer Consultant guides the customer throughout their journey with us, through the vehicle sales and aftersales processes.

Our Customer Consultants work a four day a shift pattern including a weekend rota with a ten-hour day and an hour for lunch.

**The exciting SLM benefits we offer our Customer Consultants**:

- Health care
- Mental and physical health support provided by BEN
- Additional holiday for extended service
- Birthday off
- Retail offers and vouchers
- Eligibility to join our car scheme (after a qualifying period)
- Free MOT for employees
- Discounted aftersales, service, repairs and parts
- Company pension scheme

**Key job areas of the Customer Consultant role**:

- Build rapport and create a bespoke customer experience.
- Agree the details of the work to be carried out with the customer.
- Co-ordinate workshop activity to deliver agreed work.
- Liaise with the workshop to deliver agreed jobs set.
- Update the customer throughout the process and ensure customer satisfaction on completion.
- Develop relationships to win new business.
- Respond to queries from new/existing customers from multiple channels.
- Maintain up to date knowledge on manufacturer vehicles and product options.
- Follow sales processes to ensure compliance.
- Work as a full member of the dealership team.

**What we’re looking for in a Customer Consultant**:

- Previous customer service experience.
- Ability to successfully use persuasiveness/negotiation techniques.
- Knowledge of sales principles and methods.
- Ability to work as part of a team.
- Ability to work on own initiative or with minimum supervision.
- Excellent communication, administrative and organisational skills.
- Excellent customer service/people skills, delivery services to high standards.
- Polite, calm and approachable personality.
- Flexible ‘can do’ approach.

Toyota Norwich is part of SLM Group which started as a family company and has grown to include sites across the South East and East Anglia.

**Job Types**: Full-time, Permanent

Pay: Up to £42,000.00 per year

**Experience**:

- motor trade: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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