Administrator / Service Controller (Temporary to Cover Maternity Leave)

**An opportunity for a role as an Administrator / Service Controller to join a well-established company, Pegasus Material Handling**

**Location**: Washington, Tyne & Wear

**Annual salary**: £28392.00

**Job Type**:Full Time / Temporary (to cover Maternity Leave)

**Contract**:Fixed Term Contract, 7 monthsFebruary 2026 - August 2026

**Hours of work**: 40 Hours Per Week (Monday to Friday)

**Benefits**:25 days annual leave _(pro rata)_ plus bank holidays.

**About Pegasus Material Handling**:
Pegasus Materials Handling have been established for 30 years and provide the sales service and hire of Materials Handling solutions throughout the North of England. They have an excellent reputation for high quality levels of service and customer care, providing local service to international standards.

This job offers the opportunity for an exciting role within a progressive local company working with and supporting international manufacturers.

**If You**:

- Have previous administration experience with minimum NVQ Level 2 experience.
- Have a forward-thinking approach to responsibilities to ensure administrative tasks are completed efficiently and to high standards.
- Having a positive approach to Team Building and developing Motivational Skills
- Possess both verbal and written communication skills including negotiation, report writing and presentations.
- Confident telephone manner.
- Have a willingness to learn and develop continually.
- A warm approach to learning new tasks and taking on further responsibilities.
- Attention to detail.

Then this role may be for you.

**The Role**

As a key member of the team, you will be working with the Administration Manager and our Service Support Team to support the business operations.

**Key Tasks Include**:

- Process and monitor enquiries for sales, hire and service and support.
- Monitoring and processing of service and support including, assigning jobs to and liaising with Engineers, organising and ordering parts for jobs.
- Support stock management, including stock replenishment to maintain minimum stock levels and general upkeep of the stores.
- Intake of deliveries to the depot and organisation of parts to stock or engineers.
- Create and issue service and support quotes as required and process job invoices, as well as relevant documentation.
- Organise transport for orders and returns.
- Creation and processing of maintenance agreements for customer’s own equipment.
- Process Warranty jobs and supplier warranty credits.
- Support company equipment and infrastructure maintenance activities.
- Support visitor management whilst on-site.
- Support the company’s approved supplier approval and review process.

**Job Types**: Full-time, Temporary, Fixed term contract
Contract length: 7 months

Pay: £28,392.00 per year

**Benefits**:

- On-site parking

Ability to commute/relocate:

- Washington NE37 2SB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What experience if any have you had with logging and issuing service repair jobs?
- What experience if any have you had with progressing and invoicing work for service repair jobs?
- What experience if any have you had in stock control and issuing orders from stock?
- What experience if any have you had in placing purchase orders and goods receiving?

**Experience**:

- Stock Control: 1 year (preferred)
- Office Administrative: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- NVQ Level 2 Administration (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person