Customer Service Assistant

**Job Role: Customer Service Assistant**

**Hours per week: 16**

**Hourly rate: £12.24**

**Shift pattern (if applicable): Monday to Sunday, Full Flexibility, 3 out of the 7 days required, Mixed shift pattern (8am till 6pm)**

**Temporary Maternity cover for 12 months, could potentially be made to a permanent position in another store**

**If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.**

Hit the Jackpot on an exciting new career with Admiral
- Would you like to join Admiral, the _**market-leading company**_ _in the adult gaming industry across the UK and beyond?_

Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. Within a number of these venues we also have our tanning company, Kwik Tan, providing a range of sunbed options for customers up and down the country. We also have family friendly entertainment centres located at coastal areas across the UK.

As an **ever expanding** business, we pride ourselves in offering outstanding services for both customers and business partners, as we are also a leading provider of arcade and slot entertainment via our parent company, the esteemed Novomatic.

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
- As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
- Who are we looking for?_

Firstly, as a company in the gambling industry, we need all staff and applicants to be **18 or above**.
- So, what’s in it for you?_
- Job Security due to our ever expanding business
- We pay above the National Living Wage regardless of age
- Annual Shoe Allowance
- Overtime available.
- The opportunity to earn bonuses and recognition for going the extra mile.
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme. - Access to a confidential 24hr Health Assured helpline
- Life Assurance - 3 x annual salary
- HAPI App discounts - retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme

What does the future hold for you?

Admiral loves to promote from within and so following a successful probationary period you will be encouraged to progress through a structured learning and development programme teaching you how to supervise the venue. Due to the ever increasing number of venues our training and development programme will ensure you will be in an excellent position for future career progression opportunities.
- What happens now?_

Please view our Recruitment Data Privacy Notice which is on our Company website.

OPS1CSA

**Job Types**: Part-time, Temporary
Contract length: 12 months

Pay: £12.24 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount

Ability to commute/relocate:

- Washington NE38 7SA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you the age of 18 or over, due to licensing laws?
- If successful, we do require a DBS check, would you be comfortable with this?
- This role is a temporary position of 12 months, however there could be a potential to be made permanent in another store, would this be ok for yourself?

Work Location: In person