Customer Service Administrator

2 weeks ago

Washington, United Kingdom Central Employment Agency Full time

**Job Type**: Permanent

**Category**: Office & Professional

Central Employment are looking to recruit a Customer Service Administrator, joining a global manufacturer of bespoke Industrial Products, based from their HQ in Washington.
Purpose of the Customer Service Administrator
Administer specific customer accounts effectively and efficiently, taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Maintain and enhance customer relationships to meet organisational and operational objectives, thus providing a world class customer service.
RESPONSIBILITIES
Deliver excellent customer service per sector, constantly striving to maximise customer experience
Processing and administering customer orders received per customer
Liaise with planning & operations to deliver customer orders in line with SLA’s
Administer an accurate database of customers using CRM system
Administer customer pricing agreements & validity periods per sector
Process customer complaints per sector
Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
Utilise the necessary resources and tools to deliver excellent customer service
Provision of data to determine customer service outputs
Assist with customer service projects and initiatives
Daily reporting on customer order book
Reviewing and updating agreed product lead times with internal stakeholders
Attend daily order book review meetings
Creating new part numbers and reviewing on a weekly basis to ensure timely progression
Arranging plant certificates between the Customer and Technical in order to feed back into Production
Professional Requirements
Customer service experience
Professional communication abilities, both written and spoken
Knowledge of customer service principles and practices

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