Customer Support Advisor

4 days ago

Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
Are you looking for an exciting opportunity within Sales Support at the UK’s number one online car finance business?

Here at CarFinance 247, we currently have a fantastic opportunity available for a Customer Support Advisor to join our vibrant Sales Support team As a Customer Support Advisor, you will be responsible for ensuring our customers receive a seamless journey when finalising their perfect car purchase.

Our friendly Customer Support Advisors are responsible for managing a client base daily, this role involves handling a mixture of heavy administration duties such as checking/verifying of documents and making outbound calls to our customers where necessary, as well as helping our customers at the end of the customer journey who need support completing their finance documents and/or understanding their finance agreements.

Hours are full time, 37.5 hours per week. Mon-Fri shifts are between the hours of 9am-7pm. 2 Saturdays per month (9:30am-5:30pm) and 1 Sunday per month (11am-4:30pm). When a weekend day is worked you will get that day off in lieu during the week.

**Responsibilities Include**
- Assisting with all pre & post sales activities, such as document checking/verifying
- Managing a client base and working alongside our Customer Account Managers to help provide a seamless journey for our customers.
- Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.
- Assisting with all pre & post sales activities, such as document checking/verifying.
- Providing a helping hand for customers who need support completing documents or understanding their finance agreements.
- Arrange and Upload documentations, checking for accuracy which may include checking proof of ID, identifying errors, discrepancies, vulnerability and fraud
- Maintain Confidentiality over personal data and information relating to our partnerships and customers
- Process large volumes of work in line with company SLA’s and quality standards
- Working closely with our finance partners, providing the final paperwork for an approved pay out.
- Exude confidence, enthusiasm, and energy.

**About You**:
- Having worked within an FCA regulated environment is preferred but not essential.
- Be extremely organised and good attention to detail.
- Previous experience of working within a fast-paced environment
- Positive attitude and willingness to learn.

**About Us**:

- Bonus opportunities
- Subsidised Onsite Parking
- A great working environment with free fruit and juice bars
- Birthday off
- Onsite Gym
- Free transport to and from piccadilly station
- Free Barista bar serving teas and coffees
- Excellent career progression

CarFinance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

As an equal opportunity’s employer, the 247 Group is committed to the equal treatment of all current and prospective employee’s and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

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