Customer Support Advisor

5 days ago

Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
Are you looking for an exciting opportunity within Customer Service at the UK’s number one online car finance business?

Here at CarFinance 247, we currently have a fantastic opportunity available for Customer Support Advisors to join our vibrant Sales Support team As a Customer Support Advisor, you will be responsible for ensuring our customers receive a seamless journey when finding and funding their perfect Car. This varied role involves handling a mixture of inbound and outbound customer queries as well as being responsible for routing calls throughout the business where necessary.

Our friendly Customer Support Advisors are responsible for managing a client base daily, helping our customers at the end of the customer journey who need support completing their finance documents and/or understanding their finance agreements.

**Responsibilities Include**:

- Making both inbound and outbound calls, dealing with a range of customer queries that come through to the department.
- Managing a client base and working alongside our Customer Account Managers to help provide a seamless journey for our customers.
- Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.
- Assisting with all pre & post sales activities, such as document checking/verifying.
- Providing a helping hand for customers who need support completing documents or understanding their finance agreements.
- Working closely with our finance partners, providing the final paperwork for an approved pay out.
- Exude confidence, enthusiasm, and energy.

**About You**:

- Previous experience of working within a fast-paced environment in a heavily phone-based customer service role.
- Having worked within an FCA regulated environment is preferred but not essential.
- Positive attitude and willingness to learn.
- Be extremely organised and good attention to detail.

**About Us**:

- Bonus opportunities
- Subsidised Onsite Parking
- A great working environment with free fruit and juice bars
- Birthday off
- Onsite Gym
- Free transport to and from piccadilly station
- Free Barista bar serving teas and coffees
- Excellent career progression

CarFinance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.

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