Fm Helpdesk Coordinator

1 week ago

Manchester, United Kingdom Johnson Controls Full time

**What you will do**

As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:

- Handling complaints, resolving issues, or escalating where necessary.
- Collaborating with internal teams to ensure efficient resolution of customer issues.
- Meeting and exceeding Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.
- Supporting day-to-day processes to maintain an efficient helpdesk function.

**What we offer**
- Competitive salary
- 25 days holiday + Bank Holidays and sick pay
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
- Extensive product and on the job/cross training opportunities with outstanding resources available
- Encouraging and collaborative team environment
- Career development through various career ladders
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Training on our company values

**How you will do it**
- Provide clear communication and updates to customers and internal teams.
- Prioritize tasks based on urgency and impact.
- Use product and service knowledge to address issues and escalate when necessary.
- Work collaboratively with various departments to ensure service targets are met.

**What we look for**

**Required**
- Experience in a fast-paced environment
- Strong organizational skills with the ability to multitask and prioritize
- Ability to work under pressure and meet deadlines

**Preferred**
- Experience working with large corporate clients or FM companies
- Account management skills
- Experience with B2B customers

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