Junior Helpdesk Coordinator

2 weeks ago

Manchester, United Kingdom YDU JC Air Cond & Ref Inc.- Dubai Full time

.Junior Helpdesk Coordinator page is loaded## Junior Helpdesk Coordinatorlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30255147** Facilities Management Helpdesk Coordinator (Entry Level)**** Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)******Comprehensive training will be provided to help you succeed and grow in the role.** What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Generous Leave:** 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked* **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave* **Comprehensive Benefits:** + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts* **Career Development:** Extensive growth and advancement opportunities* **Free Onsite Parking:** Hassle-free commuting* **Dress Down Fridays:** Casual attire to wrap up the week** What You Will Do*** Manage and respond to FM enquiries across phone, email, and digital channels* Resolve complaints and feedback at first contact or escalate appropriately* Collaborate with internal teams to troubleshoot and resolve service issues* Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction* Support daily routines and contribute to continuous service improvement** What We Look For*** Clear and confident communication skills* Strong time management and multitasking abilities* A collaborative mindset and solution-oriented approach#LI-MS2#LI-OnsiteYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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