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Customer Support

2 weeks ago

Great Yarmouth, United Kingdom Cedaro Limited Full time

**Cedaro Limited**

**Customer Support & Lead Generation**

**Permanent**

**Working Hours - Full-time, Monday to Friday 9.30am to 5.30pm (36.25 hours per week)**

**Salary - Up to £25,000 based on experience, plus bonus**

Cedaro is the sister company of Digital Phone Company; East Anglia's leading independent mobile communication retailer with 30 years’ of award-winning success. Cedaro provides business solutions across mobile, mobile broadband, broadband, hosted and IoT propositions with a focus on high quality, proactive customer service and support. We believe in providing excellent training and development in a can-do environment within an ever-changing industry.

This role is based at our Great Yarmouth office and is designed to provide:
1) Customer service and support for our business customers as well as sales support to our retail stores.

2) Lead generation via prospecting with both existing customers and potential new clients.

**What does the role involve?**

The Customer Support & Lead Generation role will support & contribute to sales operations; maintaining high standards of administration and delivering high quality customer service across the following responsibilities:

- Proactive telephone customer service and support for our business customers.
- Liaising with and supporting our business-to-business sales team.
- Providing administrative support to our retail stores for business-to-business sales opportunities.
- Monitoring and signing off customer paperwork to ensure internal and external requirements are maintained.
- Contacting existing customer base to ensure customer satisfaction and identify sales opportunities to increase product penetration.
- Contracting prospect clients to contribute to sales pipelines and identify sales opportunities.

**Is this role right for me**?
- Strong communication skills with an excellent telephone manner
- Confidence in making outbound calls to both existing customers and prospective customers.
- Organised individual with excellent administrative skills
- High attention to detail
- Able to create and develop successful customer relationships with high levels of customer service offered
- Possesses a proactive, can-do attitude
- Is computer literate
- Displays an ability to use systems and good knowledge of Microsoft Excel
- Able to work on own initiative and as part of a team

**Closing Date: Monday 14th October 2024**

**Job Types**: Full-time, Permanent

Pay: Up to £25,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)
- Telecommunication Industry: 1 year (preferred)
- Sales Administration: 1 year (preferred)

Work Location: In person

Application deadline: 14/10/2024