Customer Support Engineer

1 week ago


Great Yarmouth, United Kingdom P+S Personnel Services Ltd Full time

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth. Role Summary: In this role you will be responsible for providing first line technical support for a range of sonar products. Main Responsibilities: Provide outstanding technical support to customers by telephone, email and occasional customer visits. Assist in solving customers' technical issues together with support from the Engineering Team. Provide on-site demonstrations of our sonar products to support sales. Carry out installation, commissioning and upgrades of products. Report on opportunities for product improvements. Ensure communications from customers receive a response within acceptable time frame. Promote improvements, upgrades and aftersales opportunities to customers. Person Specification: Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively. Analyse complex issues and problems and come up with rational judgments. Demonstrate specialist knowledge and expertise in own area. Communicate in a clear, precise and structured way. Co‑operate well with others, share knowledge, experience, information and support others in the pursuit of team goals. Qualifications and Experience: Technical education in a relevant discipline to sonar products. Demonstrable hands‑on experience of sonar survey equipment in the field or base. Working Hours & Benefits: Monday – Friday (flexible working hours) Health care, enhanced pension scheme, death in service benefits Excellent remuneration 25 days holiday allowance plus statutory bank holidays Flexitime with the ability to take an additional day’s leave each month Private medical insurance Worldwide travel insurance for employee Pension with matched contributions up to 8% Death in service benefit Sick pay Bike to work scheme Employee assistance scheme Free electric vehicle charging on site Annual bonus based on company profit Wellbeing events. Although office based the role may require occasional travel to support global customer base. If this is a role you are interested in, please apply online ensuring your CV is up to date. Alternatively, please apply directly by emailing your CV to jobs@pspersonnelltd.co.uk. #J-18808-Ljbffr



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