Sales and Customer Service Support

1 week ago

Great Yarmouth, United Kingdom P+S Personnel Services Ltd Full time

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Sales and Customer Service Support on a full time, permanent basis to join their team in Great Yarmouth. Role Summary Reporting into the National Sales Support Manager and the Site Manager, you will liaise with internal and external customers daily to ensure that exceptional customer service is always provided. Main Responsibilities Checking and validating new orders received electronically by F4F, email and post to ensure price, grade and customer details are correct and adhere to current local and National commercial arrangements Ensuring new orders are entered accurately into the company’s computer system in a timely manner Challenging and validating order amendments ensuring price, grade, and customer details are in line with current trading paramete Supporting and assisting Commercial/Sales Directors and Wholesale/Retail Managers as required to include preparation of Sales circulars/literature and site visits Being the first point of contact for the customers for all of their enquiries Liaising with the Transport Coordinator and Site Manager to ensure hauliers are booked in for collection of product in accordance with daily booking limits Assisting the Transport Coordinator with order chasers, calling hauliers for ETA’s etc and entering all relevant information into the company’s chaser system Chasing customer collect orders to ensure product is collected from site within the agreed time period Producing price lists in conjunction with the commercial team and maintaining the database of recipients and the price list they receive Working under the guidance of the National Sales Support Manager and Business Support Services Team in relation to policies, procedures and processes Assisting with the despatch desk and weighbridge system (when needed) to ensure goods received and despatched are processed according to company procedures/protocols Assisting colleagues on site or at other sites across the UK due to holiday, sickness or workload to ensure the smooth running of the national business (No travel required) Training other office staff (depending on experience) To adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies To carry out all other reasonable requests from line management Person Specification Ensure exceptional customer service is always delivered through a pro‑active and approachable attitude. Be punctual and demonstrate excellent organisational skills. Demonstrate attention to detail, highlighting possible errors to management where applicable. Maintain an excellent telephone manner both internally and externally, keeping a calm presence within the office and on the telephone when under pressure. Establish strong working relationships with both the small on‑site team and national teams, including other sites and the Business Support Services team. Ensure a high level of accuracy is maintained when using the Company Computer systems to ensure correct grade and pricing information. Be willing to support others as and when required. Manage your workload, and expectations effectively in a sometimes, high pressured environment. Working Hours Monday – Friday 08:30 – 17:00 (flexibility) If this is a role you are interested in, please apply online ensuring your CV is up to date. Alternatively, please apply directly by emailing your CV to jobs@pspersonnelltd.co.uk #J-18808-Ljbffr

  • Sales Support and Customer Service

    5 days ago

    Great Yarmouth, Norfolk, United Kingdom Origin UK Operations and Origin Amenity Full time £20,000 - £35,000 per year

    Reporting into the National Sales Support Manager and the Site Manager, you will liaise with internal and external customers daily to ensure that exceptional customer service is always provided.Core responsibilities:Checking and validating new orders received electronically by F4F, email and post to ensure price, grade and customer details are correct and...

  • Senior Customer Service Advisor

    6 days ago

    Great Yarmouth, United Kingdom Jewson Full time

    **The Role** Senior Customer Service Advisor - Sales You'll be?working for Jewson?in?Great Yarmouth.?Jewson is one of more than?30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our customers' needs in order to deliver solutions to save them time, moneyand hassle. Our colleagues are critical to our...

  • Customer Service Executive

    3 hours ago

    Great Yarmouth, United Kingdom Johnson Controls Full time

    **Job Purpose & Scope** - Support our customers through the complete lifecycle of an order from receipt through to shipment and invoicing. - Process sales orders and liaise with the Planning Team to optimise the offering to the customer. - Work closely with all departments across the Site to enhance the customer experience. - Support our regional Sales Team...

  • Customer Service Executive

    3 hours ago

    Great Yarmouth, United Kingdom Johnson Controls Full time

    Job details **Employment Type**: Full-Time **Location**: Great Yarmouth, Norfolk, United Kingdom **Job Category**: Customer Support **Job Number**: WD30241256 **Job Description**: Job Purpose & Scope Support our customers through the complete lifecycle of an order from receipt through to shipment and invoicing. Process sales orders and liaise with the...

  • Customer Service Advisor

    2 days ago

    Great Yarmouth, United Kingdom UBT Full time

    We are currently working with an established SME who through growth require an experienced Sales Support Executive to join their existing team The main purpose of this role is to support both the external BDM's and internal Account managers with full back office administrative duties, ensuring tasks have been completed and supporting the Sales manager with...

  • Customer Service Assistant

    6 days ago

    Great Yarmouth, United Kingdom Badger Associates Limited Full time

    ** Customer Service Assistant - Great Yarmouth - Excellent Package Our client has been an established Great Yarmouth manufacturing company for over 30 years and continues to thrive and grow. With almost one hundred staff the company is dedicated to developing the best team with a great working environment, strong supportand opportunities to help shape our...

  • Customer Service Advisor

    2 days ago

    Great Yarmouth, United Kingdom Signwaves Ltd Full time

    Established for over 30 years, Signwaves is the UK's largest designer and manufacturer of point of sale signs and displays. Employing over 50 staff at our Great Yarmouth premises, we lead the market with innovative point of sale products used to advertise **BIG** brands. Signwaves is dedicated to developing the best team with a great working environment,...

  • Customer Support

    2 weeks ago

    Great Yarmouth, United Kingdom Cedaro Limited Full time

    **Cedaro Limited** **Customer Support & Lead Generation** **Permanent** **Working Hours - Full-time, Monday to Friday 9.30am to 5.30pm (36.25 hours per week)** **Salary - Up to £25,000 based on experience, plus bonus** Cedaro is the sister company of Digital Phone Company; East Anglia's leading independent mobile communication retailer with 30 years’...

  • Sales Support

    2 weeks ago

    Great Yarmouth, United Kingdom TMS Search Full time

    **Role**:Sales Support - Oil & Gas **Location**:Great Yarmouth,Norfolk **Salary**:£21kbasic, bonus & benefits - hybrid home working My client is a market-leading manufacturer and global supplier of environmental protection and safety products for fluid transfer operations within the Oil and Gas industry. Their world class products have become an industry...

  • Customer Service Associate

    4 hours ago

    Great Yarmouth, Norfolk, United Kingdom TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support.  Your main tasks:To interface on a day-to-day...