Import/export Coordinator

**Who we are**:
Visual Comfort Europe is a leading provider of premium designer lighting, renowned for its commitment to craftsmanship, design excellence, and quality. As part of the Visual Comfort & Co. family, VCE collaborates with some of the most influential names in design, including Ralph Lauren, Kate Spade, AERIN, and Waterford Crystal, to create timeless, signature lighting collections.

In recent years, the company has experienced exceptional growth, driven by significant investment in technology, infrastructure, and people. This continued commitment to innovation and excellence ensures that Visual Comfort Europe remains at the forefront of the luxury lighting industry, delivering world-class products and service across Europe and beyond.

We are currently seeking a dedicated and motivated Import/Export Coordinator to join our expanding Shipping Team. Reporting directly to the Shipping and Transport Supervisor, you will work closely with the shipping team to ensure all daily operational tasks and KPIs are consistently met.

This is a fully on-site position, based at our facility, and previous experience in a similar role is highly desirable.

Working Hours: Monday to Friday, 9:00 AM - 5:30 PM

**Responsibilities**:
**Documentation & Compliance**
- Prepare, verify, and manage all documentation for EU and international shipments, including Delivery Notes, Packing Lists, Commercial Invoices, and export declarations.
- Ensure all documentation complies with customs, export control, and international trade regulations.
- Maintain up-to-date knowledge of import/export documentation standards, tariff codes (HS codes), and Incoterms to support accurate and compliant shipping.
- Record and archive key import and export documents such as MRNs (Movement Reference Numbers), SADs (Single Administrative Documents), and other relevant customs records for audit and compliance purposes.
- Liaise with freight forwarders, customs brokers, and internal departments to ensure smooth clearance and regulatory compliance across all shipments.

**Carrier Liaison & Delivery Oversight**
- Liaise with all active carriers to arrange shipments, manage delivery changes, address delays, and process return shipments.
- Obtain and record Proof of Delivery (POD) for all shipments.
- Monitor and log failed or delayed deliveries for performance tracking.
- Provide shipping quotes for loose and palletised consignments across multiple courier services.
- Ship orders (loose and palletised) via all approved couriers, ensuring correct labelling and documentation.

**Company Van Operations**
- Plan and route daily van deliveries and collections using the company van portal, as required.
- Book van collections and delivery slots with customers’ warehouses.

**Inbound & Returns Handling**
- Receive and log incoming air shipments and inbound containers, including spare and replacement parts.
- Notify the warehouse team and ensure accurate ERP system entries for all inbound goods.
- Physically move and stage incoming shipments for processing.

**Warehouse Coordination**
- Assist with palletising, packing, and labelling orders to meet dispatch requirements.
- Verify addresses and ensure labelling accuracy before shipments leave the facility.
- Support general warehouse tasks and collaborate with warehouse colleagues to meet operational goals.

**Communication & Administration**
- Liaise with all internal departments to ensure smooth shipment planning and issue resolution.
- Maintain accurate daily records, including signed manifests and courier logs.

**Performance & Targets**
- Prioritise workload effectively to meet daily and weekly shipping targets set by management.
- Contribute to continuous improvement initiatives to enhance shipping efficiency and accuracy.

**Requirements**:

- Experience in a similar shipping role, handling global imports and exports (required)
- Familiarity with ERP systems, particularly OrderWise (advantageous but not essential)
- Experience in liaising with courier and freight companies (advantageous but not essential)
- Excellent numeracy and literacy skills
- Strong attention to detail and a methodical approach to tasks
- Effective team player with a positive, collaborative attitude
- Strong communication skills, both verbal and written
- Ability to prioritise workload and manage multiple tasks effectively
- A genuine desire to contribute to and grow with a successful, expanding business

**Benefits**:
**Salary**:

- £28,000 - £30,000 per annum (Depending on experience)
- 25 days annual leave plus bank holidays
- Generous company pension scheme
- Bonus scheme
- Employee discount on products
- Free on-site parking
- Additional day off for your birthday
- Company sick pay
- Complimentary tea, coffee, fruit, and snack bars
- Company social events and team activities
- Paid personal leave days
- Private healthcare

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On