Customer Service Administrator maternity Cover

4 days ago

Telford, United Kingdom CML Full time

Company Description
CML stores and delivers a wide variety of food products across the ambient and chilled temperature ranges, while it also offers a series of added value solutions to their clients.

We are now recruiting for a Customer Service Administrator at our CML Telford site. Please note, this position is for maternity cover for a period of 12 months.
**Salary**: £22,184 per annum
**Shifts**:4 on 4 off days, 6am - 6pm

**Job Description**:
To co-ordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS Manager whenever necessary.
**Key Responsibilities and Accountabilities**
Processing orders when required
- Adding charges to the manual charge spreadsheet
Chasing up Returns/Uplifts
- Chasing Subcontractors for in/out times
- Contacting depots, rebooking of orders
- Tracking of loads
- Liaising with and co-ordinating internal teams (eg transport planners and account managers)
- Closing open KPIs
- Investigating dirty Pods
- Any other tasks that are deemed necessary

Qualifications**
Essential experience / knowledge / specifications**
- Highest standards of Customer Service;
- Keenly reactive;
- Tenacity and diligence in following problems through to closure;
- Numerate and literate, and competent with computers (MS Office, ERP systems);
- Highly organized, efficient and able to work effectively under pressure;
- Flexible and co-operative: a desire to please;
- Good communicator, both verbally and in writing.

Additional Information**
In return for your passion, hard work and determination in providing outstanding service to our customers we offer**:

- Competitive salary
- Competitive holidays
- Life Assurance
- Pension scheme
- Staff facilities including vending machines and canteen area
- Access to our benefits platform: discounts on high street retailers, utilities, holidays and cinema tickets
- Health cash plans: Hospital, dental and optical
- Training and development with career progression opportunities and MANY MORE

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, **Click APPLY NOW to #JoinOurWinningTeam and begin your career today

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