Customer Service Administrator

Company description:
**About APT Solutions**

APT Solutions is part of ClearCourse Partnership, a group of innovative technology companies providing membership software to SMEs and organisations. The ClearCourse platform provides us with enhanced integrated software opportunities, payment capabilitiesand strategic and product guidance, allowing us to offer our customers the best software and client service possible.

As part of ClearCourse, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-workingto suit your lifestyle and enhance your well-being.

Job description:
**About APT Solutions**

APT Solutions is part of ClearCourse Partnership, a group of innovative technology companies providing membership software to SMEs and organisations. The ClearCourse platform provides us with enhanced integrated software opportunities, payment capabilitiesand strategic and product guidance, allowing us to offer our customers the best software and client service possible.

As part of ClearCourse, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-workingto suit your lifestyle and enhance your well-being.

**Full Time
- FTC- 12 months period**

We're looking for a Customer Service Agent to join our team on a full time basis and on a fixed term contract for a period of 12 months.

**Key Responsibilities**:

- Assisting customers in solving queries / membership enquiries
- Handling inbound calls and rerouting where appropriate
- Providing administrative/processing support on client system
- Incoming post, printing, fulfilment and despatch of letters
- Payment processing and prepping cheques for banking
- Outbound call campaigns
- Delivering first-class customer service leading to the highest levels of customer satisfaction

**Requirements**:
**Communication Skills**:

- Excellent interpersonal skills able to develop and maintain rapport, empathy and relationships with customers externally and internally
- Ability to create clear, unambiguous, and comprehensive ticket updates and other documentation

**Customer Service Experience**:

- Have 1 -2 years’ experience ideally within a customer facing environment dealing with customer and complaints. Open to up to 1 year experience in CS as full training would be given.

We support a hybrid working model that is flexible around your lifestyle, but we do value face-to-face interaction and the chacne to get to know our colleagues, so you will need to be able to come to our Telford office at least twice per week.

**About ClearCourse**

Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.
- **Our FAIR Corporate Values**_
- **F**uture-proof: We seek out innovation and we continually strive for progress_
- **A**pproachability: We’re approachable and we communicate with respect and empathy_
- **I**ntegrity: We will only do what we believe to be the right thing_
- **R**esponsibility: We are accountable for ourselves, our organisation and the world around us_

We offer:
As part of ClearCourse, you will have access to the following competitive benefits package that includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-workingto suit your lifestyle and enhance your well-being.