Underwriting Service Support

**Location: Fareham**

**The opportunity**:
Are you looking to get into the world of Underwriting? Do you have an innovative and proactive approach with an eye for detail? This is an exciting and varied role with excellent scope for progression in to an Underwriter role. Customer experience is key to what we do so if you share our passion, we would love to hear from you

Ideally, you will have some experience in the Industry and in an Underwriting environment but don’t worry if you don’t. If you have the desire to learn and progress, we will put the time and effort into your development. This also includes qualifications such as CII.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

**What will you be doing?**

***As a member of the Underwriting Service Support team, you will support Underwriters, Brokers and Customers throughout the end to end process. Your days will be varied with a mixture of face to face, telephone and written communication with the teams and Global customers you support.

All of which will help you to build key relationships with your internal and external customers. Other activities include:

- Independently handle and take responsibility as defined for assigned accounts
- Computing rates and premiums for policies, compiling appropriate declarations, coverage forms, national/local forms, and optional endorsements, to complete a policy.
- Reviewing risk in support of underwriting decisions.
- Proactively escalate any problems and issues related to premium payment to the respective Account Manager, Underwriter and Underwriting Services.
- Provides program overviews and statistics by producing reports from the reporting platform.
- Prepares material for underwriting decision and make underwriting recommendations.
- Follows up and manages on cash collection.
- Prepares and delivers service presentations as required to brokers and/or customers.
- Ensures and maintains data quality and integrity in systems used and performs quality reviews within or across teams.
- Able to identify areas in need of continuous improvement and suggest solutions.

**What are we looking for?**

We’re not expecting you to have loads of experience, but the following points are key to succeed in this role:

- Accuracy and attention to detail
- Ability to interpret a range of insurance documentation
- Ability to proactively look for continuous improvement in daily tasks and confidence to challenge
- Working as part of a team you will support others in Team goals
- Customer Commitment building fantastic working relationships
- Confidence in own ability to make decisions
- Exceptional Time Management and Organisation skills

**The reward**:
As well as a competitive salary we also offer an excellent lifestyle benefits package which includes
- 12% pension
- 25 days holiday plus an additional 3 volunteering days
- Annual company bonuses
- Contribution to medical cover
- Discounted technology offers
- Virtual GP appointments
- Discounted gym membership,
- Free flu jab
- Discounted gadget insurance

At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

**Who we are**:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

**Further information**:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passion