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Customer Service

3 weeks ago

Cardiff, United Kingdom Search Consultancy Full time

Customer Service Advisor Hybrid 50% office based
- Location: Cardiff City Centre
- Salary: Up to £22,000 per annum
- Contract: Full time, Permanent
- Hours: Monday to Friday Hybrid Working occasional evening and Saturday morning from home.
- + Excellent training and progression opportunities

My client based in Cardiff City Centre are looking to recruit a number of enthusiastic Customer Service Ad visors to join their expanding team.

The role involves dealing with inbound calls from existing customers with a variety of queries. The role is paying a starting basic salary of up to £22,000.

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work, with an occasional Saturday morning working from home.

The main duties of a Customer Service Advisor are:

- Dealing with inbound calls dealing with a variety of customer service related enquiries
- Capturing information onto the in house system and data input
- Query handling in response to customer requests with the support of clear information and providing professional customer service
- Undertaking the duties of this role in accordance with the regulatory and scheme guidelines

To be considered for the role of Customer Service Advisor you must possess the following;
- Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
- Excellent written and verbal communication skills
- Professional attitude and telephone manner
- Have basic IT skills

Keywords: customer service; advisor; agent; customer care; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre; outbound; call handling