Kettering General Hospital Macmillan Support

Do you have a spare 4 hours a week?

We are looking for volunteers to support the Macmillan Information and Support Centre at Kettering General Hospital.

The Macmillan Centre is predominately a drop in service and the days vary with some structure because of clinics and Reiki. You will meet and greet visitors to the centre, take telephone calls, and offering drinks to patients in the waiting room. You will also help to raise awareness of the service around the hospital distributing leaflets, booklets and posters.

Our volunteers are invaluable part of the hospital team. Working with us in a volunteering role means you're playing a part in delivering the best possible care to our patients and their families.

The role of the volunteer at The Centre can vary depending on experience, confidence and also the day that the volunteer attends.

Kettering General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Northampton General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

The role of the volunteer at The Centre can vary depending on experience, confidence and also the day that the volunteer attends. The Centre is predominately a drop in service and the days vary with some structure because of clinics and Reiki.

The list below is some of the tasks that a Volunteer can get involved with:
Meet and greet visitors to the centre and offering them a drink

Face to face support of visitors and signposting to The Manager or Support Worker if required

Ensure the leaflets in the centre and information pods are stocked up

Regular dusting /cleaning of the pods

Making a list of leaflets/booklets low in stock for the weekly order

Laminating of posters and distribute at various points

General wiping of work surfaces and furniture

Ensuring we have enough milk for visitors and collecting from the canteen if needed

Help in coordinating Reiki sessions and Citizens Advice Clinics (certain days)

Help with planning and facilitating the Annual Coffee Morning

Booking reiki and CAB appointments

Taking telephone calls and recording the outcome

Be present at the Oncology Outpatients area, meeting patients and raising the profile of The Centre

Taking the green information trolley to other areas of the hospital, distributing booklets and raising awareness of the service

Spend time in integrated services at The Macmillan Information Pod, meeting people and signposting them as necessary

This is just a few of the tasks and this will vary from person to person. We welcome any other ideas and skills volunteers have to offer.

The Trust requires require all new starters to subscribe to the DBS update service where it is a requirement of the role.

Be responsible for maintaining own vaccinations/Hepatitis B immunity.

Safeguard patient confidentiality at all times including adherence to the Data Protection Act.

Attend the Trust statutory refresher courses as necessary

Be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staff.

Ensure that all duties are carried out to the highest possible standard, and in accordance with current quality initiatives within the area of work and the Trust Equality, Diversity and Inclusion Strategy.

Have a commitment to identifying and minimising risk, report all incidents and report to manager any risks which need to be assessed.

Any other duties commensurate with the grade and in line with the requirement of the post.