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Service Desk Analyst

2 weeks ago

WestcliffonSea, United Kingdom Experis LTD Full time

**Service Desk Analyst**
**Up to £27,000 (DoE) + Excellent Benefits package + Excellent training.**
**ITIL, AD, O365, Microsoft, Service Desk Analyst, Infrastructure, Outlook, Ticket,Cloud, Cisco, FreshService, TeamViewer, Microsoft Infrastructures, Azure, Group Policy.**
**Based in Westcliff-on-Sea, this role is office-based Monday to Friday.**
A well-respected Solutions Provider is looking for an innovative Service Desk Analyst to join its talented team.
The Service Desk Analyst will report to team lead and ensure a professional, proactive IT service that achieves its business objectives. Aiding the 1000 users with any IT issues they have, either resolving or escalating accordingly.
**As the Service Desk Analyst - you will**:

- Take responsibility for calls by seeing them through to completion where possible. Proactively investigating investigate calls when appropriate.
- Pass information onto relevant people in written and verbal formats.
- Highlight problems impacting the shift and make recommendations for resolving them.
- Backline call management and investigation of backline calls.
- Arrange and assist with departmental training.
- Participate in team meetings, chairing and recording minutes on request.
- To undertake specific projects when required.

**Skills and experience in these key areas required**:

- Microsoft Office Suite
- Customer Service
- ITIL
- 3RD Party Communication

**To secure your interview you will have proven experience of**:

- Customer Service
- 1st Line Support
- A can-do attitude
- Adding value to a company

**Call Experis on to find discuss the role further