Service Coordinator

1 day ago

Fareham, United Kingdom Ingersoll Rand Full time

**Service Coordinator**

**Location**

Fareham, Southampton.

**About Us**

Focused primarily within the South, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.

**Job Summary**

As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

**Responsibilities**
- Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
- Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
- Ensure service and contract administration activities are performed as required
- Coordinate the movement, upkeep, utilisation and paid hire of rental units
- Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
- Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
- Management and resolution of invoicing queries and disputes
- Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required
- Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
- Assist with internal audits to ensure the business maintains its ISO standards.
- Support Sales/Service Team with the service contract review meeting.
- Support Service Team with WIP’s list and meeting.
- Adding warranty claims as well as correspondence with the warranty team to allow the claim to progress.

**Basic Qualifications**
- Working knowledge of Oracle preferred
- Experience in a field service planning/coordination role preferred

**Travel & Work Arrangements/Requirements**
- Site based

**Key Competencies**
- Excellent communication and customer relationship building skills are critical
- Flexibility, initiative, willingness to drive change in process and systems essential
- Must possess good written and numeric skills

**What we Offer**
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme - additional 5 days annual leave
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Cycle Scheme (After probation period)
- Electric Car Scheme (After probation period)
- Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
- Costco Gold Company member, with access for employees to join
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning - full free access
- O2 Reach

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