Helpdesk Coordinator

**Helpdesk Coordinator**
- Helpdesk Coordinator or Compliance Coordinator or Facilities Administrator or Administrator_

A great opportunity for a Compliance Coordinator to join our family owned friendly business. Fancy joining a fun and growing team at our Head Office based in Fareham, near to Portchester, Gosport, Portsmouth, and Southampton?

The position is full time, Monday - Friday, 37.5 hours a week.

**General Duties**:

- Taking calls regarding facilities and maintenance issues
- Providing a high level of customer service always
- Preparing reports and documentation
- Updating electronic records - including company and client-based systems
- Updating & closing out of PPM records
- Operating and overseeing client helpdesk systems
- Updating and closing out all client and tenant calls in line with agreed SLA’s
- Communicating effectively with client, customers, subcontractors, suppliers, and engineers to ensure high levels of communication is achieved to deliver occupier experience in line with Broadgate Estates standards
- Raising purchase & service orders
- Ordering of parts and materials
- Collating timesheets from the engineers
- General administration to support the team

**Qualifications and Required experience**:

- Customer Service background.
- Experience working in a facilities management company preferable however full training and support will be offered so not essential.
- Excellent Communication skills - Written and verbal.

**What we offer**:

- Competitive Salary
- Overtime opportunities (paid at OT rate)
- 26 days annual leave (plus BH)
- 3% employer pension contributions
- Perkbox membership

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Fareham, PO16 8UT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- FM coordination: 2 years (required)

Work Location: In person

Reference ID: CCHQ200223