Service Desk Coordinator

2 days ago

Fareham PO UT, United Kingdom Platinum Facilities Maintenance Services Full time

About Us

We are a growing Facilities Maintenance company providing high-quality building services across a diverse client portfolios. Due to continued growth, we're looking for a Service Desk Coordinator to join our dynamic and friendly team.

This is an excellent opportunity for someone with strong organisational skills and a proactive attitude to play a key role in ensuring the smooth delivery of maintenance and reactive works for our clients.

The Role

As a Service Desk Coordinator, you will be the central point of contact for clients, engineers, and subcontractors. You'll be responsible for coordinating planned and reactive maintenance activities, ensuring jobs are logged, assigned, and completed efficiently.

Key responsibilities include:

  • Logging and scheduling reactive and planned maintenance jobs
  • Managing engineer diaries and allocating works
  • Communicating with clients, engineers, and subcontractors to provide updates and resolve queries
  • Raising purchase orders and updating job records in the CAFM system
  • Monitoring service levels to ensure timely completion of works
  • Assisting with reporting and general administrative support for the operations team

About You

We're looking for someone who is:

  • Highly organised with strong administrative and coordination skills (essential)
  • A confident communicator who thrives in a fast-paced environment
  • Competent with Microsoft Office and comfortable using computer systems
  • A team player with a proactive and positive attitude

No previous experience in building services or facilities maintenance is required — full training will be provided. What's most important is your ability to stay organised, communicate clearly, and keep things running smoothly.

What We Offer

  • A friendly, supportive team environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • The chance to be part of a company that is continuing to grow and succeed

Position details

  • Full-time, Monday to Friday
  • Standard 37.5-hour workweek

Qualifications and experience:

  • Experience in the FM/Construction industry (desirable)
  • Enthusiastic and quick to learn
  • Background in customer service
  • Proficient in Microsoft Office (Outlook, Excel, Word, etc.)
  • Preferably, experience in facilities management
  • Excellent written and verbal communication skills

Ready to be a valuable part of our team?...APPLY NOW

We are an equal opportunities employer and welcome applications from all suitable candidates. We are proud to have made the Mental Health at Work Commitment be signatories of the Race At Work Charter and be a Disability Confident committed employer.

Job Types: Full-time, Permanent

Pay: £24,500.00-£25,000.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free fitness classes
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Store discount

Experience:

  • FM coordination: 3 years (preferred)
  • Administrative: 3 years (required)

Work Location: In person

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