IT Service Desk Apprentice

7 hours ago

Fareham, United Kingdom PETA Full time

**About The Role**:
Are you tech-savvy, curious, and ready to make a real impact? As an IT Service Desk Apprentice at Zinq IT, you’ll be the first point of contact for customers, solving technical challenges and keeping businesses running smoothly. This is more than just answering calls; it’s about learning the ropes of IT support in a hands-on, fast-paced environment where no two days are the same.

**Training to be provided**:
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

**About the role**:
The IT Service Desk Apprentice will be responsible for the following duties:

- Report to the Service Desk Lead
- Complete all apprenticeship work in line with standards
- Attend and complete off the job training and record appropriately
- Complete all your learning activities, assignments, and exams
- Take part in regular progress reviews with employer and training provider
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Ensure all issues are properly logged in line with company procedures
- Prioritise and manage several open issues at one time

**What are the career prospects at Zinq IT Limited?**

After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.

**Essential Skills**:
It is essential that the IT Service Desk Apprentice has the following skills and personal qualities:

- GCSEs in maths and English with at least a grade C/4
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Good problem-solving skills
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered

**About Us**:
We’re a Hampshire based, friendly team that values great customer service and top-notch IT support. We operate like a family, working hard and enjoying what we do. Whether you need consultancy on your project work, additional support for your in-house IT, or our fully managed service, we’re happy to help.

**Company Benefits**:

- Private Medical Insurance (after 6-month probationary period)
- Travel Insurance
- Reward Gateway (Discount at major retailers)
- Access to employee assistance programme
- Company pension scheme (would need to opt-in)
- Comprehensive training and development opportunities throughout the apprenticeship
- Supportive team environment with regular progress reviews

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