Anti-social Behaviour Officer

1 day ago

Croydon, United Kingdom Optivo Full time

**£34,863 + £1800 ECU pa (pro rata, 18 hours a week)**

**What you'll do**
We have an exciting opportunity that has arisen to join our dedicated Resident Services team as an **ASB Officer**. You’ll manage high level complex cases, liaising with local partners e.g. Police, Local Authorities and other stakeholders. You’ll investigate reports of nuisance, domestic abuse, harassment or anti-social behaviour made by orabout tenants, residents, leaseholders, or members of the public, and identify the appropriate actions to be taken in accordance with Optivo’s policy and procedure.

Where necessary, you’ll identify and pursue legal action (e.g. injunctions, possession proceedings, Anti-Social Behaviour Orders) to prevent further nuisance from occurring including service of Notice of Intention to Seek Possession, briefing solicitors,preparing witness statements, Particulars of Claim, attending court and acting as witness where appropriate. You will provide support to witnesses throughout the period of any legal proceedings including providing regular information regarding progress, arranginginterpreters or transport where appropriate, explaining the court process and discussing the significance of any judicial decision. You’ll maintain up to date and accessible records in all areas, to include using computer systems and data bases as well asexisting systems, providing information and reports upon request. Excellent case management is essential.

**This role is being offered on a permanent contract, working 18 hours per week.**

**What you’ll need**
- BTEC Level 3 -Advanced Award in Community Safety, Crime and Nuisance Management for Practitioners.
- Good knowledge of the relevant legislation and of tenancy enforcement.
- A valid UK driving licence and access to a vehicle.
- Experience of preparing/presenting anti-social behaviour cases for legal action.
- Experience of working in partnership to generate joined up solutions to problems.
- The ability to develop partnership working with other agencies to generate effective solutions to problems.
- The ability to work under pressure with minimum supervision.
- A 'can do’, proactive approach to problem solving.

**What's in it for you**
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working

**Inclusion and Diversity
**At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion,experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contributionto our One Team approach.

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