Booking Portal Support Assistant

1 week ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

To provide booking support for patients who need to make phlebotomy (blood test) appointments who do not have access to the internet and therefore cannot use the patient portal.

To maintain a high standard of customer service skills when interacting with patients. Accurate and timely data entry is vital part of the role to maintain the Trusts’ ‘must do’ targets.
- To answer and respond to external telephone enquiries made on the dedicated phlebotomy (blood test) booking line.
- Taking accurate details from patients in order to populate the booking portal with sufficient information
- To effectively use the booking portal to search for, amend or cancel appointments if requested.
- To be able to signpost patients who do not fall within our booking parameters i.e children under 5 require paediatric services.
- To advise patients on booking availability on alternative sites if preferred site not available
- To guide suitable callers in how to access the booking portal for future bookings, promoting the registration process

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We would encourage all employee’s working for the NHS that you keep yourself protected against COVID-19. Please follow the link below to find out more information and to book your COVID-19 vaccine today

We are passionate in supporting our staff to develop and have great opportunities for career progression. We take equality and diversity seriously and seek to empower all diverse groups within our trust. We seek to develop a culture where diversity in all its forms is celebrated. We are committed to ensuring that women are empowered to work at all levels of management and that working patterns are as flexible as possible giving all members of staff opportunity to flourish in using their skills for our patients. We work across our trust to enable those who consider themselves to have a disability both visible and invisible to have access to all they need to thrive in their work environment. We work hard to embed an inclusive and accepting culture for all lesbian, gay, bisexual, trans and non-binary staff. We have 78 nationalities working in our trust and we are proud of this. We are active in embracing the ethnic and cultural diversity in our trust. We work to empower people with any protected characteristic to have opportunities to work in an environment that helps them to contribute to the best of their ability, recognising and valuing the unique contributions each of us brings for best quality care and service to our patients. We are committed to supporting the delivery of the Equality Act with zero tolerance for any discrimination, harassment or victimisation of applicants and staff with these protected characteristics. MTW also has active Disability, LGBT+ and Cultural Ethnic Minorities Networks to bring staff together and in act positive change

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