Support Worker

**Job Title**:Support Worker

**Location**: Maidstone

**Salary**: £9.37 - £9.63 per hour

**Job type**:Full or Part-time

**Reporting To**: Line Manager

**This role has a £100 Signing Bonus.**

The role supports Service Users with learning disabilities, mental health and autism who live within the community, a service that meets a Targeted and Goal focused **Personal Individual Needs Approach.**

You will be Undertaking an active role in enabling and supporting Service Users, to maximize independence in the community in a manner that promotes: Respect, Equality and Diversity.

You will be expected to participate and prepare monthly case studies.

**Your Role Supporting Our Service Users**:

- Helping maintain a personal Service Users development through individual programmes including: making suggestions for change and updating records on a minimum of a daily/weekly basis with maximum involvement from the individual Service User
- Providing a monthly case study working alongside a team, focusing on a relevant business topic
- Maintaining records and developing with the Service User, future programmes aiming towards increased independence
- To ensure Service Users enjoy a high quality of life according to individual care/support plans and that all Service Users rights are fully respected at all times
- Advising and supporting family contact by ensuring as required that good relationships are developed and maintained with each Service Users relatives, friends and advocates

**Main Responsibilities**:

- Work with your Senior staff team and associated networks in the development of support/care, assisting the Service Users with plans which accurately reflect individual needs and strengths in the review process of these plans
- Ensure that all statutory requirements and procedures are adhered. In particular, to have reference to legislation directed from Supporting Independence Services (SIS) and associated documents from local authorities
- Actively assisting in the prevention of accidents to Services Users, staff teams and others
- Deal promptly and effectively with all complaints and grievances as company policies guidelines
- To support the successful operations of quality control and administration systems
- Receiving supervision/appraisals and participating in identifying your own personal training needs and actively working towards meeting those needs
- Monitoring that the accommodations gardens are kept tidy and looking nice by planning and participation with Service Users and associated networks
- To be overall flexible and responsive to meet the ever-changing needs of our Service Users and company as requested by our Stakeholders

**Person specification: (Essential)**

**Qualifications**:

- NVQ Level 2 in Social Care or Equivalent or willing to work towards the qualification

**Experience**:

- Ability to communicate honestly, clearly and concisely, orally, in writing and in public settings
- Ability to empower the Service Users we always support and encourage independence. This includes promoting dignity and the right to privacy, confidentiality and human rights
- Computer literate including the ability to use an intranet system and a smart phone
- Ability to plan, and work in a systematic way with the ability to prioritise your workload
- Good level of numeracy with the ability to work within financial systems including budgeting
- Ability to manage own workload, working on your own initiative as well as under guidance whilst managing stress and changes in self and others
- Ability to be a positive role model for other staff, motivating and supporting

**Skills/Attributes**:

- Excellent approachable listening and communication skills with approachable listening skills
- Good negotiating skills
- Ability to cope with pressure
- Ability to cope with change

**Post Specific Requirements**
- Willingness to work evenings, weekends, public holidays on a rota basis as business requirements within guidelines on maximum safe working hours
- Willingness to assist the people we support during their holiday/short breaks where required
- Ability to meet the physical demands involved in providing support to our Service Users
- Satisfactory attendance record
- Willingness for other relevant qualification training to meet CQC registration requirements

**Additional Requirements**:

- Knowledge of be able to use a smart phone and be willing to use the company equipment for work purposes

(This is not a conclusive list as Phoenix Support strives to achieve excellence in delivering services and support to our service users and our staff teams)

Please click on the **APPLY** button to send your CV and Cover Letter for this role.