Contact Centre Advisor

**Stratstone Mercedes-Benz of Leeds**

**A basic salary of £26,858 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service**

**Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?**

At Stratstone, our Contact Centre Executives are the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. You’ll conduct outbound calls for service, MOT, vehicle maintenance and other aftersales-related bookings whilst building strong relationships with our customers ensuring that their satisfaction is at the heart of everything you do.

**If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home**:
**You’ll have the opportunity to be involved with**:

- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability
- Building authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention
- Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
- Proactively conducting follow-up calls related to divisional marketing campaigns
- Ensuring systems stay up to date in accordance with database protocols and guidelines

**Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is**:

- Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry
- A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers
- Proficient in utilising computer systems with full knowledge of Microsoft packages, database experience is desirable
- Able to adhere to all company and manufacturer policies and protocols
- Passionate for our industry, the people who work in it and the people we serve

**At Pendragon, Together, We’re Unstoppable**:
Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

**Embrace the Gift of Movement**:
We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential. Join us and seize the chance to make a real impact whilst embracing change and adapting to a world of endless possibilities.

**Diversity is Our Strength**:
**Job Types**: Full-time, Permanent

Pay: From £26,858.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)
- Microsoft Office: 1 year (required)
- Organisational skills: 1 year (required)
- Phone etiquette: 1 year (required)
- Admin: 1 year (required)

Licence/Certification:

- Manual Driving Licence (preferred)

Work Location: In person