Technical Writer

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description

As a Technical Writer at Brambles Digital, you will produce high-quality documentation that contributes to the overall success of our products and the customer experience. You will work collaboratively with software engineers, quality engineers, product managers, and usability experts to make our products easier to use.

MAJOR / KEY ACCOUNTABILITIES
- Work within a small team of technical writers and with wider internal teams in a matrix environment to obtain an in-depth understanding of the products and the documentation requirements.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience, using help authoring tools such as MadCap Flare.
- Contribute to and review content for data dictionaries and glossaries.
- Communicate and work with cross functional teams from software engineers, quality engineers, product managers, and UX designers, using different tools such as Jira and Confluence
- Prioritize the deliverables based on version release schedules, work independently and manage your time, as well as organize feedback and review of the produced content by suitable SME’s.

Experience
- Minimum 3-5 years’ experience of software tech writing experience.
- Knowledge of industrial supply chain network, cloud, IOT space - nice to have.
- Cross functional experience and effective communication.
- Working experience in a global and diverse cultural organization.
- Madcap Flare or any other similar Help Authoring Tools (HAT) - must have.
- Experience in working with JIRA, Confluence.
- Experience with CSS and HTML
- Bitbucket (for source control and backup) - nice to have.
- Amazon AWS - for publishing help content - nice to have.
- Image capturing tools.

Skills and Knowledge
- Personal: energetic, proactive, effective communicator, solution driven, customer focused, independent, self-disciplined, hands-on, result oriented, relationship builder, team player, strategic & critical thinker, quick learner, collaborative.
- Plan and implement the delivery mechanism for specific content.
- Manage and organize their time to address conflicting priorities.
- Has the people management skills to extract content and get output reviewed by resources that they have no control over.
- Has the experience to document a product that is under development.

Languages

English - Essential

Any other languages - Nice to have

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.