Link Worker Homeless Service

**Location**: Liverpool L3

**Salary**: £25, 290.72 per annum

**Hours**: 38.6 hours per week

**Job Type**: Permanent/Fixed Term: 2 roles available

**Shortlisting**: w/c 6th October

**Interview**: w/c 13th October

**Why this role would be great for you**

If you’re someone who thrives on building meaningful relationships, enjoys helping others overcome challenges, and has a passion for empowering people to live independently, this role could be perfect for you.

You’ll be a great fit if you’re proactive, compassionate, and confident working with individuals who have complex needs. If you’re a natural collaborator who can think creatively, stay organised, and remain calm under pressure, you’ll find this work both rewarding and impactful.

Based in Leeds Street your role will be to:

- To ensure that Intensive Housing Management tasks are completed in a timely way and to a high standard
- To build supportive and therapeutic relationships with Service Users through dialogue
- To deliver activity-based interventions
- To support in preparing Service Users to resettle into their community of choice
- To work alongside the support-worker team in ensuring that all daily tasks are completed and that residents needs are met

**What your week may look like**:
Your week as a Link Worker might include:

- Building trust through one-to-one conversations and group activities that promote wellbeing, independence, and engagement.
- Collaborating with support workers and external agencies to create personalised support plans and risk assessments.
- Encouraging service users to take part in community activities and helping them re-engage if they’ve become withdrawn.
- Keeping accurate records of interactions, updating risk assessments, and contributing to team handovers.
- Responding to incidents, conducting welfare checks, and ensuring the environment is safe and welcoming for all.
- Attending team meetings and contributing to service development through feedback and co-production with residents.

**Intensive Housing Management and Risk Assessing**
- Assist the Practitioners with the induction and management of their case load taking direction as required
- Update and communicate service user risk assessments in line with YMCA policy and procedure
- Assist in the planning of workshops to individuals and groups that inform/ teach service users around how to manage a tenancy, manage a home and live independently.
- Creatively engage service users that have a wide range of complex and challenging support needs
- Encourage service users to take part in activities
- Offer a creative but assertive approach in order to seek to re engagement
- Assist Practitioners in the management of personalized behavior / support agreements
- Provide clear, comprehensive and accurate information on handovers to the team making recommendations where appropriate
- Assisting service users in the cleaning of their room
- Complete void checks and get rooms ready for letting
- Maintain accurate up to date electronic and written records
- Post holders must be willing to support clients whose behaviors we may find challenging using our CAT /psychologically informed approach

**Service User Involvement and Engagement**
- Encourage involvement, participation and co-production from service users in the running and development of the service
- Provide a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages service users to engage

**Multi Agency Working**
- Working closely with Practitioners to promote and encourage pathways to independent living, help prevent mental health deterioration, hospital admissions, offending behaviours and substance misuse
- Encourage service users to engage with services
- Assist with the provision of resettlement support
- Promote and encourage the pathway to independence working to a CAT approach.

**Reporting/ Monitoring**
- Monitor positive feedback from service users and external agencies
- Ensure referrals to the service are processed thoroughly and within the correct time frames.
- Ensure that all interactions are logged onto appropriate systems

**Health and Safety**
- Liaise with all emergency services
- Ensure at all times the safety of yourself and others on the premises in which you work
- Conduct Health and Safety checks as required
- Report, log and communicate all incidents to the appropriate people
- Conduct welfare checks as specified during your shift
- Adhere to all resident checks, handover and Incident process
- Ensure adherence to YMCA Together visitor’s policy and procedure
- Attend to the fire panel in the event of the fire alarms being activated and the recording and following up of information.

**Relationships**

The post holder will be required to have contact with a variety of people. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies.