Homeless Prevention

**Job Title**:Homeless Prevention & Resettlement Worker
**Contract Type**: Permanent
**Salary**: £26,549.63 (£27,722.51 is achieved after 18 months successful performance in the role)
**Working Hours**: 37.5 hours per week
**Working Pattern**: Monday to Friday 9am to 5pm
**Location**: Liverpool

**The difference you will make as Homeless Prevention & Resettlement Worker**

In this role you will be required to work in the community and visit customers in their own homes. Support vulnerable adults, families and young people (from 16years) to prevent them losing their accommodation as the customers you work with will be facing challenges and may be at risk of becoming homeless. Ideally in this role you will resettlement support to those moving into independent living from either commissioned temporary accommodation services and/or those placed in emergency temporary accommodation by Housing Options Service

**About you**

We are looking for someone with:

- Knowledge of Psychological or Trauma Informed approaches to support
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- An understanding of the current UK Benefit System and working knowledge of Universal Credit
- Team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
- Excellent time management and communication skills
- The ability to demonstrate initiative and the confidence to make and act on decisions.
- Competent administrative and IT skills and ability to produce reports and other communications.

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**

Job purpose

To work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations.

You will be required to work in the community and visit customers in their own homes.

Support vulnerable adults, families and young people (from 16years) to prevent them losing their accommodation as the customers you work with will be facing challenges and may be at risk of becoming homeless.

Resettlement support to those moving into independent living from either commissioned temporary accommodation services and/or those placed in emergency temporary accommodation by Housing Options Service.

**Role requires you to**:
Support Customers
Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by:

- Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate.
- Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances as per contract specification.
- Support customers at the start of tenancy commencement to understand their tenancy, manage rent payments, help to organise utilities and bills.
- Engaging customers to meet agreed outcomes and develop independent living skills using motivational techniques.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities working alongside colleagues in the team.
- Supporting customers who may be living in temporary accommodation to be ‘tenancy ready’ enabling successful move on and tenancy sustainment.
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
- Supporting customers to maintain financial independence through budgeting plans and maximising income.
- Assisting customers with signposting for specific debt advice, financial statements and negotiat