Casework Assistant

4 days ago

Newport, United Kingdom Sopra Steria Full time

Do you have amazing customer service and are passionate about HR? If so, then keep on reading
Here at SSCL, we're on the lookout for a HR Administrator to join our busy team supporting one of our high-profile Government Clients on a permanent basis. Your focus will be assisting employees through their retirement, making sure they have a smooth transition into retirement life
We do have a hybrid working policy so with this in mind, it would be usual for you to be in the office in Newport 2 days a week and then working from home the rest of the week

**What you’ll be doing**:
Answer incoming queries in an efficient manner
Manage the retirement process from beginning to end.
Log any updates in regards to the retirement process.
Log queries but escalate when required to more experienced staff
Verify deadlines and deliverables with internal customers to schedule and prioritise workload and manage expectations
Maintain and update a range of records systems or databases to ensure records are accurate, complete, and current

**What you’ll bring**:
Good level of numerical and written skills
Ability to demonstrate excellent customer service
Fantastic organisational and interpersonal skills
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**: Permanent

**Location**: Newport

**Security Clearance Level**: SC

**Internal Recruiter**: Ellie

**Salary**: £22,145 pa (inclusive of 3% flex fund)

**Benefits**: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Loved reading about this job and want to know more about our company?
The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government’s Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York.
As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector.
Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.

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