Administrative Officer

3 days ago

Newport, United Kingdom Brook Street Full time

Overview Administrative Officers play a key role in supporting the effective operation of courts, tribunals, and other HMCTS offices. The role involves a variety of administrative tasks, customer service, and casework processing, all within a framework of continuous improvement and Lean principles. Key Responsibilities General Administration Prepare files and documents for hearings and meetings Maintain records and input data into internal systems Handle mail, photocopying, and filing Organise meeting rooms and support training activities Drafting & Documentation Produce standard letters, reports, and meeting notes Create and update court/tribunal documents Operational Support Assist in court hearings and tribunals Support court users and manage schedules Handle enquiries via phone, email, and in person Serve documents, collect fines/fees, and manage warrants Casework Processing Process court orders, claims, fines, and legal aid Ensure accurate recording of court results Meet workload targets for speed and accuracy Verification & Quality Control Check documents and records for compliance Validate work completed by colleagues Information Management Gather and interpret data for reports and analysis Prepare bundles and chase missing information Calculations & Financial Tasks Perform basic financial checks and reconciliations Manage juror numbers and related costs Customer & Stakeholder Communication Liaise with judiciary, legal professionals, and other agencies Provide clear, helpful guidance to internal and external customers Other Duties Undertake additional tasks as required, including roles like Jury Bailiff or Health & Safety Coordinator Work flexibly across HMCTS offices when needed Skills & Qualifications 5 GCSEs (A*-C) or equivalent, or NVQ Level II in Business Administration Strong IT and administrative skills Excellent communication and customer service abilities Operational Delivery Profession This role is part of the cross-government Operational Delivery Profession, offering access to professional development, standards, and career progression across various public-facing roles. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Location: Blackwood Civil & Family Court, 8 Hall Street, NP12 1NY (as part of the role) Contract Type: Temporary / Full-time Salary: £12.36 per hour Start Date: As soon as possible Working Pattern: Monday-Friday, 37 hours per week, fully office based #J-18808-Ljbffr

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