Administrative Officer

**Details**:
**Reference number**:

- 421286

**Salary**:

- £26,750 - £26,750
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- HO - Visas and Immigration

**Type of role**:

- Operational Delivery

**Working pattern**:

- Full-time, Part-time

**Number of jobs available**:

- 5

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Newport (Gwent), Southport

**About the job**:
**Job summary**:
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

This is a unique and exciting opportunity to become an integral member of the Customer Services Group. With department wide changes on the horizon, now is an ideal and exciting time to join our team and make a real difference.

This campaign will be used to fill future vacancies. Additional roles within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an Administrative Officer in Customer Services please do apply. The reserve list will allow the rapid back-fill of those posts as they become vacant throughout the year.

**Job description**:
**Key Responsibilities (will include but not limited to the following)**:
This role requires you to be flexible, adaptive, and creative in solving problems and dealing with change. Individuals must have an ability to effectively organise and plan, whilst being professional and customer-focused. You must be able to demonstrate a strong sense of personal ethics and honesty and enjoy dealing with members of the public and external and internal stakeholders. You will demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.

You must be committed to meeting the high standards of conduct and behaviour that is expected of a civil servant.
- Making well informed decisions for our customers.
- Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
- Scanning and digitising of customer supporting evidence and updating relevant databases/files.
- Ensuring case files are decision ready for casework, appeals or removal processes.
- Telephone call handling / booking appointments.
- Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews.
- Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks.

Postings will be staggered, and the timings will depend on the availability of accommodation/IT equipment.

**Event**

Civil Service recruitment uses the Success Profiles framework. This requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding an event to share some hints and tips with you.

The call will be hosted by colleagues from the Home Office who will share their experiences of the recruitment process and will last for approximately 45 minutes.

We will talk about writing a strong Personal Statement and how to get the best out of your Interview.

The event will be held on:
**Date**: 1pm on Thursday 14th August

The event is not mandatory but is a great way to learn about our recruitment process.

**Working Pattern**

Full-time hours are 37 hours per week (Monday to Friday between the core working hours of 7am to 7pm.)

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where employees will be expected to spend a minimum of 60% of their working time in the office. **Different roles will require varying levels of office attendance, some roles offer a minimum of 60% office attendance whilst others require 100% office attendance.**

**Training**

Training will be provided for all roles; there may be an initial full time training requirement which may be office based.

**Person specification**:
**Essential Criteria**
- Good written communication skills
- Good verbal communication skills
- IT skills

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace

**Benefits**:

- Alongside your salary of £26,750, Home Office contributes £7,749 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- In addition to y