Customer Service Supervisor

2 days ago


Bromborough, United Kingdom Total Staff Services Full time

We are currently recruiting for a Customer Service Supervisor to work for one of the Wirral’s leading Hair & Beauty wholesalers.

Applicants should hold a minimum of 5 GSCE’s grade C or above to include English and Maths and need to have a minimum of 2 years supervisory experience in a customer service role.

This will be a permanent position and you will be expected to lead by example and provide support and guidance to the team, you will report directly to the Customer Service Manager. This role will be a full time permanent position - 37.5 hours per week working Monday - Thursday between 8am and 5pm and between 8am and 4pm on Friday. At the moment due to current guidelines on site the role is currently 3 days in the office and 2 days working from home however this is likely to change in the future.

Duties will include:

- Answering calls
- Delegating tasks
- Monitoring the team’s performance
- Assisting the team by performing the tasks with them
- Helping with training and development
- Completing paperwork
- Handling complaints (from both staff and customers)
- Involved in the recruitment process for new employees
- Reporting to senior management / personnel when required
- Answer questions from the team and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc
- Ensure adherence to company policies for attendance, established procedures etc
- Keep management informed on issues and problems
- Ensuring call quality is maintained at all times

Reference ID: BromCSS

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£12.30 per hour

**Benefits**:

- On-site parking
Schedule:

- 8 hour shift
- Monday to Friday
Application question(s):

- What would your notice period be or are you available for immediate starts?
- Best time / way to contact you (you will be called from the office landline number)
**Experience**:

- Customer Service: 5 years (preferred)
- Supervising: 3 years (preferred)
Work remotely:

- No



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