Customer Service Advisor

**About the Role**: **Who Are We?** At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management. Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world. At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come. **The Role** To ensure all incoming calls are dealt with in a timely and efficient manner and that customer relationships are strengthened and customer experience enhanced. dynamic growth and exceptional customer service. With a workforce who are responsive, customer-focused and are Right First Time in their work. **Duties and Responsibilities** - To ensure inbound and outbound calls are dealt with efficiently and professionally. - Be able to Identify customers needs, clarify information, research every issue and help provide solutions. - Build sustainable relationships and engage customers by taking the extra mile. - To log all customer queries on the CRM System - Be able to navigate our inhouse systems CRM and AMCS efficiently - To work with internal departments in resolving customer queries. - To assist with general admin duties including reception duties - Proactively contact new customers after their first 6 weeks to introduce our other services. **Skills and Experience** - Excellent telephone manner and extremely customer focused. - Experience within a Customer Services environment - Good communication skills - Knowledge of the Waste Industry would be an advantage - Good level of written and oral communication. - Ability to deal with people at all levels **Personal Profile** - Well presented with a confident and professional manner - Able to work under pressure whilst remaining calm and resilient - Able to take the initiative and possess a "can do" attitude - A Team player - Enthusiastic and a quick learner. **About Us**: **Join us on the journey..** Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success. - Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey.