Change Lead

Job Purpose:
Business Overview:
**About Group Technology**

Key Responsibilities:

- Change Management Strategy: Develop and implement a comprehensive change management strategy, ensuring alignment with the overall project objectives and a focus on minimizing resistance while maximizing engagement.
- Communication Excellence: Design, execute, and lead a robust communication plan tailored to various stakeholder groups, ensuring clear, consistent, and timely information dissemination.
- Stakeholder Engagement: Conduct thorough stakeholder analysis, understanding their needs, concerns, and the impact of change on their roles. Build and maintain strong relationships to ensure support and buy-in.
- Training and Support: Develop targeted training programs and support mechanisms, equipping employees with the necessary skills and knowledge for a successful transition.
- Impact Analysis and Mitigation: Perform detailed impact analyses to understand the effects of the transition on different business units and personnel, developing strategies to mitigate negative impacts.
- Resistance Management: Proactively identify areas of resistance, implementing tailored strategies to address concerns and foster positive acceptance of change.
- Performance Metrics and Reporting: Establish key performance indicators to measure the effectiveness of change management and communication efforts, providing regular reports to leadership and adjusting as necessary.
- Documentation and Knowledge Sharing: Maintain comprehensive documentation of all change management and communication activities, ensuring knowledge is shared and accessible for future reference.
- Post-Implementation Support: Offer ongoing support post-implementation, addressing any emerging issues or concerns to ensure the stability and success of the new system.
- Continuous Improvement: Continuously assess and refine change management and communication strategies, ensuring they remain effective and relevant.

Skills & Experience:

- Bachelor’s degree or industry related certification is preferred but not essential.
- Highly proven experience in change management with a strong focus on communication, particularly in CRM/ERP implementations.
- Exceptional communication, writing, and presentation skills.
- Strong understanding of CRM and ERP systems, with the ability to quickly adapt to new technologies.
- Excellent project management skills, with a proven track record of delivering projects on time and within budget.
- Strong analytical, strategic thinking, and problem-solving abilities.
- Exceptional stakeholder management and interpersonal skills.
- Ability to work effectively in a hybrid environment, both onsite and remotely.

Life at RWS:
At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

**RWS Values**

Get the 3Ps right
- **Partner, Pioneer, Progress** - and we´ll
**Deliver** together as One RWS.

For further information, please visit:
**RWS**

**RWS embraces DEI**
***and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disabi